Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Faith Mobley

Faith Mobley

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company's success. An enthusiastic, self-motivated, resourceful and hardworking professional. Reliable and possess the ability to work individually or as part of a team. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Specialist position. Ready to help team achieve company goals.

Overview

13
years of professional experience

Work History

Charter Communications

Customer Service Representative, Video Repair Agent, RSC Routing Agent
2018.01 - Current (6 years & 6 months)

Job overview

  • While working as a Customer Service Representative Video Repair Agent, she develop skills to be comfortable troubleshooting and resolving equipment issues, walking customers through fixes that can be done themselves to assist spectrum customers with connecting self-install kits which include cable, internet and phone
  • During her time with Charter Communications she have been awarded top performer, as well as Mentor for new hires.
  • During my time as a RSC Routing agent she spent her time working with a team assisting customers with their appointments, advising the customer of when the technician will arrive in the event he is late, she also assist technicians by routing them to their next job of the day, if the technician need a job started or moved they can send in a message for me to complete the request, and field supervisors with moving jobs, and creating appointments
  • Walking customer's through setting up cable, internet and phone services Taking payment Adding and removing services Answer billing concerns Apply credits Schedule and reschedule technician's appointments
  • Data Entry backlogs Responding to etd tickets Routing jobs to technicians Scheduling and rescheduling appointments via email and phone call Calls customer if I know the technician will be late Assisting technicians via phone call/ task messages
  • Handled and promptly resolved customer complaints to maintain professional relationships.

Conduent

Customer Service Representative
2017.04 - 2017.11 (7 months)

Job overview

  • Provide COBRA administration and customer service to clients
  • Ensuring accurate data entry into the systems; to support compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors
  • Advising participants of billing information and payment time frames using the data path systems
  • Provide notification and support to employees and/or covered dependents of their right to elect COBRA Maintain records related to COBRA notifications, payments, and interactions Responsible for data entry based on employee online elections, life status change forms or benefit enrollment forms; including US, Canada and International benefits, related to various COBRA qualifying events
  • Ensure employee coverage changes are updated with benefit vendors in a timely manner Answer questions regarding employee benefits Provide notification and support to employees and/or covered dependents of their right to elect COBRA Advising insurance companies of active coverage
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sam's Club

Sales Associate
2014.09 - 2017.07 (2 years & 10 months)

Job overview

  • Provide excellent customer service to customers in the following departments as needed; Members Services, Electronics/Wireless, Photo, Jewelry and Cashier
  • Utilize sales experience to assist inside marketing team with cold calls and field sales
  • Sell products to wireless customers and troubleshoot prospect into accounts to find new business B2B Field sales Develops and supports Membership by providing information on Membership benefits, Processes Member refunds and exchanges in accordance with Company policies Operates hardware such as cash registers or related equipment, processes Member purchases, and assists in payments, returns, refunds, and exchanges Identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

IBM

Customer Service Representative
2013.04 - 2016.09 (3 years & 5 months)

Job overview

  • Provide customer service to internal customers to troubleshoot technical issues
  • Follow proper channels to escalate severity levels 1 and 2 Resolve printer issues Troubleshoot problems with Outlook and Lotus Notes
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Walmart

Deli/Bakery Associate
2012.08 - 2013.04 (8 months)

Job overview

  • Excellent listening and customer service skills to provide accurate and timely baking orders for Walmart customers
  • Prepare food items in accordance to preset recipes Provide customers with pricing information on deli and bakery products Receive, inspect and log received products and ensure accuracy of received orders from suppliers
  • Manage pre-inventory preparation duties Turned a stressful environment into thriving workplace
  • Displayed ability to work with different cultures and personalities.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.

Pizza Hut

Waitress
2011.05 - 2012.06 (1 year & 1 month)

Job overview

    • Take care of the needs of the customer in the restaurant
    • Greet customers, take food orders, and take care of any special needs of the customer
    • Maintain food safety standards for Pizza Hut
    • Greet customers, present menus, and explain daily specials to customers
    • Answer questions related to menu items and make recommendations
    • Take orders and serve food and beverages to customers in dining establishments.
    • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Fairfield Central High School Winnsboro, SC

High School Diploma
06.2012

University Overview

Skills

  • Success centered
  • Ability to effectively meet customer needs, and take responsibility for customer satisfaction
  • Ability to work in fast-paced, team environment and under pressure of deadlines
  • Problem-solving abilities

References

References
References are available upon request.

Timeline

Customer Service Representative, Video Repair Agent, RSC Routing Agent
Charter Communications
2018.01 - Current (6 years & 6 months)
Customer Service Representative
Conduent
2017.04 - 2017.11 (7 months)
Sales Associate
Sam's Club
2014.09 - 2017.07 (2 years & 10 months)
Customer Service Representative
IBM
2013.04 - 2016.09 (3 years & 5 months)
Deli/Bakery Associate
Walmart
2012.08 - 2013.04 (8 months)
Waitress
Pizza Hut
2011.05 - 2012.06 (1 year & 1 month)
Fairfield Central High School
High School Diploma
Faith Mobley