Faith Montoya
San Patricio,NM
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
10
10
years of professional experience
Work History
Key Holder
Noisy Water Winery
08.2023 - Current
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
House Cleaner
Self-employeed
04.2019 - 08.2023
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Server Shift Leader
Casa Blanca Restaurant & Cantina
04.2018 - 04.2019
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
Server
K-Bob's Steakhouse
05.2017 - 04.2018
- Provided exceptional service to high volume of daily customers.
Front Desk Receptionist
Region Iv Education Cooperative
05.2014 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Massage Therapist License - Massage Therapy
Blue Lotas Healing Arts Center
Ruidoso, NM08.2024
GED -
Eastern New Mexico University - Ruidoso
05.2014
Skills
- Detail-Oriented
- Guest Service and Support
- Time Management
- Team Support and Collaboration
- Multitasking and Prioritizing
- Reliability and punctuality
Timeline
Key Holder
Noisy Water Winery
08.2023 - Current
House Cleaner
Self-employeed
04.2019 - 08.2023
Server Shift Leader
Casa Blanca Restaurant & Cantina
04.2018 - 04.2019
Server
K-Bob's Steakhouse
05.2017 - 04.2018
Front Desk Receptionist
Region Iv Education Cooperative
05.2014 - 05.2015
Massage Therapist License - Massage Therapy
Blue Lotas Healing Arts Center
GED -
Eastern New Mexico University - Ruidoso
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