Summary
Overview
Work History
Education
Skills
Timeline
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Faith Moore

Hustonville,KY

Summary

Accomplished Department Manager with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Expert in staff management and problem-solving, adept at fostering team leadership and customer engagement. Successfully implemented cross-training, significantly boosting departmental versatility without compromising service quality.

Overview

5
5
years of professional experience

Work History

Department Manager

Walmart
12.2020 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Fast Food Worker

Sonic
04.2020 - 12.2020
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Customer Engagement
  • Goals and performance
  • Scheduling
  • Employee performance evaluation
  • Retail
  • Department leadership
  • Team Leadership
  • Hiring and Training
  • Shift Scheduling
  • Money Handling
  • Listening and Comprehension
  • Organized multi-tasker
  • Reliable and punctual

Timeline

Department Manager

Walmart
12.2020 - Current

Fast Food Worker

Sonic
04.2020 - 12.2020

High School Diploma -

Penn Foster Career School

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Faith Moore