Overview
Work History
Education
Skills
Timeline
Generic

Faith Moore

Des Moines

Overview

3
3
years of professional experience

Work History

Barista/Server

Renaissance Savory Hotel
02.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Barista

Twisted Bean
09.2022 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Cashier

Nana’s Aquatic Center
05.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed

Education

Buisness -

Dmacc
Des Moines, IA

Lincoln Highschool
Des Moines, IA
05.2023

Graphic Design -

Brandywine Technical College Highschool
Downingtown, PA
11.2021

Skills

  • Time management
  • Attention to detail
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Decision-making
  • Safe food handling
  • POS systems
  • Professional demeanor
  • Inventory management
  • Multitasking and organization
  • Clear communication
  • Speedy and efficient
  • Calm demeanor
  • Customer service
  • Teamwork and collaboration
  • Adaptable and flexible
  • Reliable and dependable
  • Resolving complaints

Timeline

Barista/Server

Renaissance Savory Hotel
02.2024 - Current

Barista

Twisted Bean
09.2022 - 02.2024

Cashier

Nana’s Aquatic Center
05.2022 - 09.2022

Buisness -

Dmacc

Lincoln Highschool

Graphic Design -

Brandywine Technical College Highschool

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Faith Moore