Faith Moore
Des Moines
Overview
3
3
years of professional experience
Work History
Barista/Server
Renaissance Savory Hotel
Des Moines, IA
02.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
Twisted Bean
Des Moines, IA
09.2022 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier
Nana’s Aquatic Center
Des Moines Iowa
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed
Education
Buisness -
Dmacc
Des Moines, IALincoln Highschool
Des Moines, IA05.2023
Graphic Design -
Brandywine Technical College Highschool
Downingtown, PA11.2021
Skills
- Time management
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Decision-making
- Safe food handling
- POS systems
- Professional demeanor
- Inventory management
- Multitasking and organization
- Clear communication
- Speedy and efficient
- Calm demeanor
- Customer service
- Teamwork and collaboration
- Adaptable and flexible
- Reliable and dependable
- Resolving complaints
Timeline
Barista/Server
Renaissance Savory Hotel
02.2024 - Current
Barista
Twisted Bean
09.2022 - 02.2024
Cashier
Nana’s Aquatic Center
05.2022 - 09.2022
Buisness -
Dmacc
Lincoln Highschool
Graphic Design -
Brandywine Technical College Highschool