Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Morris

Hope Mills,NC

Summary

Dependable health concierge serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Health Concierge

Aetna
01.2021 - Current
  • Maintained full and current understanding of available plans, products and services.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Resolved problems related to benefits, eligibility and claims.
  • Engaged with patients to provide critical information.
  • Verified patient insurance eligibility and entered patient information into system.

Customer Service Representative

Eclerx
10.2018 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Runway Boutique

Retail
05.2015 - 11.2018
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Greeted customers, identified needs and provided product advice.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Cleaned, closed, and secured store at end of shift.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Developed loyal customer base by providing excellent customer service.
  • Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.

Education

High School Diploma -

East Bladen High School
Elizabethtown, NC
06.2016

Skills

  • Health and Safety
  • Workflow Analysis
  • Sales Expertise
  • Inbound Call Management
  • Health Insurance Plan Knowledge
  • Research Abilities
  • Customer Assistance
  • Customer Satisfaction
  • Customer Inquiries
  • HIPAA Regulations
  • Team Meetings
  • Company Standards
  • Product and Service Knowledge

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Health Concierge

Aetna
01.2021 - Current

Customer Service Representative

Eclerx
10.2018 - 01.2021

Runway Boutique

Retail
05.2015 - 11.2018

High School Diploma -

East Bladen High School

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Faith Morris