Faith Moua
Wausau,US
Summary
With a well-organized nature and proactive mentality, I am an open and clear communicator. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
COBRA Administrator
UMR COBRA
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Inventory Manager
UMR COBRA
11.2023 - 03.2024
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Monitored inventory levels to confirm compliance with company policy.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Built and nurtured positive working relationships with vendors and suppliers.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
Patient Care Technician
DaVita Wausau Dialysis
09.2022 - 10.2023
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements
- Immediately informed [ RN ] of any unusual or urgent circumstances in the patients' condition or environment
- Responded to patient requests and needs by answering over [5-15] light or bell calls per shift
- Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork
- Maintained, sanitized, and cleaned equipment and instruments to meet the needs of the patients
- Gave patients care based on their physical, psychological, educational, and safety needs
- Organized and replenished unit supplies to keep the team ready for expected demands.
Activity Assistant
The Bay at Colonial Manor
08.2021 - 11.2021
- Assisted various business groups with document organization and dissemination during acquisitions
- Created a new employee evaluation process that resulted in significant performance improvements
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
CNA
Benedictine Living Community-Wausau
07.2020 - 07.2021
- Provided high-quality, efficient care to [Dementia] patients in [Long Term Care] facilities, ensuring that all of their needs were met
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
- Used mobility devices and [Sit to stand, or Hoyer] equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Charge Nurse] informed of changes
- Assisted patients with their daily needs, such as feeding and bathing
- Assisted with daily living activities and coordinated and ensured a safe patient living environment.
Medical Receptionist
Aspirus Wausau Hospital
11.2019 - 07.2020
- Scheduled patients for routine and complex procedures using computer programs and registration systems
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Responded to insurance company correspondence to confirm the patient's coverage
- Expertly managed a multi-line phone system and greeted all patients with a smile
- Completed skilled administrative work to assist all office personnel and operational needs
- Used desktop calendar software to schedule appointments for doctor visits and procedures
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Kept the waiting room neat and organized at all times by stacking magazines, removing trash, and overseeing [Task]
- Scheduled, rescheduled, and dealt with patient cancellations.
Receptionist
Wilde Honda
01.2018 - 09.2019
- Scheduled and confirmed [ Car Service needs] appointments and meetings
- Assisting all departments as a point of contact
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis
- Worked with vendors, contractors, and professional services personnel to ensure that orders were processed properly and in accordance with management's needs and specifications
- Kept track of visitors and screened them for access to the facility and inter-office personnel
- Distributed incoming mail throughout the [15]-person office to the appropriate recipients
- Acted as the first point of contact for potential clients and scheduled appointments for them
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.
Education
High School -
Clovis East High School
Clovis, CA01.2017
Skills
- Patient Care Tech
- Advocacy
- Attention to Detail
- Transport Support
- Assessment
- Counseling
- Medication and Treatment Consultations
- Lab Work
- Documentation
- Treatment Administration
- Non-Certified Nursing Assistant
- Bathing
- Grooming
- Feeding
- Medical Assistant
- Customer Service
- Greeting Patients
- Scheduling Appointments
- Preparing Patient Charts
- Medical Transcription
- Clinical Experience
- Patient Relations
- Maintaining Quality Assurance Standards
- BLS Certification
- Measuring Bodily Fluids
- Direct Patient Care
- Organization and Planning
- Mobility Assistance
- Extensive Medical Terminology Knowledge
- Recording Vital Signs
- Phlebotomy
- Office Administration
- Recordkeeping and File Management
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Team Collaboration
- Schedule Coordination
- Work Planning and Prioritization
- Scheduling
- Document Control
- Flexible Schedule
- Project Coordination
- Multi-Line Phone Systems
- Multitasking
- Active Listening
- Teamwork and Collaboration
- Task Prioritization
- Written Communication
- Analytical Thinking
- Time Management
- Relationship Building
Certification
- BLS Certified
Timeline
COBRA Administrator
UMR COBRA
03.2024 - Current
Inventory Manager
UMR COBRA
11.2023 - 03.2024
Patient Care Technician
DaVita Wausau Dialysis
09.2022 - 10.2023
Activity Assistant
The Bay at Colonial Manor
08.2021 - 11.2021
CNA
Benedictine Living Community-Wausau
07.2020 - 07.2021
Medical Receptionist
Aspirus Wausau Hospital
11.2019 - 07.2020
Receptionist
Wilde Honda
01.2018 - 09.2019
High School -
Clovis East High School
Similar Profiles
Chrisvain Davy Boussougou M.Chrisvain Davy Boussougou M.
Chargé de recherche en chimie analytique at CEMCA UMR CNRS 6521Chargé de recherche en chimie analytique at CEMCA UMR CNRS 6521
Davonna TannerDavonna Tanner
Sr. CFR/ Plan Advisor at UMRSr. CFR/ Plan Advisor at UMR
Stacey JacksonStacey Jackson
Strategic Account Executive at UMRStrategic Account Executive at UMR
Alyssa KollrossAlyssa Kollross
Ultrasonographer at Marshfield Clinic Medical CenterUltrasonographer at Marshfield Clinic Medical Center
Chemeng HerChemeng Her
Employment Counselor Lead at Hmong American PartnershipEmployment Counselor Lead at Hmong American Partnership