FAITH MURANDU
Hurst,TX
Overview
12
12
years of professional experience
Work History
Loan Officer
Get Bucks Microfinance Bank
01.2021 - 01.2023
- Collecting and analyze financial information from applicants, including credit reports, income statements, and other relevant documentation.
- Evaluate the applicant's ability to repay the loan based on their financial history, income, and other factors.
- Prepare and submit loan applications, ensuring they are complete and accurate.
- Make decisions on loan applications based on their analysis, either approving the loan or recommending a denial.
- Complete and explain loan contracts to clients, ensuring they understand the terms and conditions.
- Loan officers communicate with clients throughout the loan process, addressing their questions and concerns.
- Build and maintain relationships with clients, real estate agents, and other stakeholders.
- May cross-sell other financial products and services to clients to meet sales goals.
- Manage loan portfolios, monitoring borrower accounts and following up on loan payments.
- Ensure compliance with lending regulations and guidelines.
Customer Service
KPMG
02.2015 - 12.2017
- Customer Interaction
- Problem Solving:
- Relationship Building:
- Quantifiable Results:
- Tools and Technologies:
- Skills acquired-Incorporate relevant skills like 'active listening, communication, empathy, patience, problem-solving, critical thinking, adaptability.'
Clerk
Pioneer Hi-Bred International
05.2011 - 08.2012
- Data Entry: Entering information into databases, spreadsheets, and other software programs.
- Filing: Maintaining records and filing systems, both electronic and paper.
- Answering Phones: Handling incoming calls, providing information, and directing calls.
- Assisting with General Office Management: Running errands, managing supplies, and other tasks.
- Customer Service: Providing information and assistance to clients or customers.
- Data Processing: Processing incoming and outgoing mail.
- Report Preparation: Assisting in the preparation of reports, documents, and presentations.
- Office Equipment Operation: Utilizing office machines like copiers, scanners, and printers.
- Information Management: Maintaining information databases and spreadsheets.
- Supply Management: Tracking office supplies, placing orders, and maintaining stock.
- Expense Management: Recording expenses, processing invoices, and helping with financial tasks.
- Communication: Responding to emails and assisting with internal and external communication.
- Event Management: Assisting with planning and organizing office events or functions.
Education
B.A -
Africa University
Human Resource Management diploma -
IPMZ
Master of Commerce - Strategic Management and Corporate Governance
Midlands State University
Skills
- Customer service
- Customer Interaction
- Problem Solving
- Relationship Building
- Quantifiable Results
- Active listening
- Communication
- Empathy
- Patience
- Critical thinking
- Adaptability
- Data Entry
- Filing
- Answering Phones
- Assisting with General Office Management
- Data Processing
- Report Preparation
- Office Equipment Operation
- Information Management
- Supply Management
- Expense Management
- Event Management
Timeline
Loan Officer
Get Bucks Microfinance Bank
01.2021 - 01.2023
Customer Service
KPMG
02.2015 - 12.2017
Clerk
Pioneer Hi-Bred International
05.2011 - 08.2012
B.A -
Africa University
Human Resource Management diploma -
IPMZ
Master of Commerce - Strategic Management and Corporate Governance
Midlands State University