Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Muthwii

Roxboro,NC

Summary

Team player and goal-oriented committed to area of expertise. Drives company growth through my skills and support . Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in banking. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

17
17
years of professional experience

Work History

Member Service Specialist

Duke University Federal Credit Union
Durham, NC
03.2024 - Current
  • Assist members with account opening processes, loan applications, and other banking services.
  • Provided exceptional customer service to members by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Ordering and issuing ATM's, Debit and Credit cards as per members requests.
  • Cross selling Certificate of Deposit, IRA's and Money market accounts to members.
  • Assist members in filling fraud forms and dispute charges in accounts.
  • Capture correctly Wire transfers details and post transaction in Symitar.
  • Do daily reports for Negative account balance and sending letters to Members and do other reports assigned by the supervisor.
  • Processing cash withdrawals and deposits including checks and transfers.

Member Service Specialist

Duke University Federal Credit Union
Durham , NC
06.2022 - 03.2024
  • Receive and process Member transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verify members' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of bank records and client information.
  • Performed daily reconciliation of teller drawer within established limits.
  • Doing daily/monthly reports and other assigned duties.

Assistant Manager- Wire Transfers

African Banking Corporation Kenya
05.2013 - 03.2022
  • Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
  • Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
  • Researched and resolved discrepancies related to wire transfers.
  • Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
  • Monitored changes in banking regulations affecting wire transfers.
  • Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers.
  • Responding and sending queries to Correspondent Banks, reconciling Nostro accounts

Customer Service Representative

African Banking Corporation
11.2011 - 04.2013
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Processed wire transfers for customers both domestically and internationally.

Customer Service Advisor

CfC Stanbic Bank Kenya
08.2010 - 08.2010
  • Provide customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identify customer needs and offer solutions to enhance the customer experience.

Customer Service Representative

Barclays Bank of Kenya
07.2009 - 08.2010
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answer customer inquiries and provide accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions for future reference.
  • Answere incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Marketing Intern

National Bank of Kenya, Head Office
01.2007 - 06.2007
  • Researched competitors' marketing strategies and tactics.
  • Analyzed market trends to identify potential opportunities.
  • Conducted customer surveys to gather feedback about products and services.
  • Generated weekly reports on progress of marketing initiatives.

Education

BBA - Financial Services Marketing Operations

Kenya Methodist University
Kenya
08.2015

Diploma in Sales And Markenting - Sales And Marketing Education

Kenya Polytechnic College
Kenya
11.2007

High School Diploma -

Enguli Secondary School
Kenya
11.2003

Skills

  • Directing Team Members
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Customer Service
  • Bank transactions Efficiency
  • Employee Coaching

Timeline

Member Service Specialist

Duke University Federal Credit Union
03.2024 - Current

Member Service Specialist

Duke University Federal Credit Union
06.2022 - 03.2024

Assistant Manager- Wire Transfers

African Banking Corporation Kenya
05.2013 - 03.2022

Customer Service Representative

African Banking Corporation
11.2011 - 04.2013

Customer Service Advisor

CfC Stanbic Bank Kenya
08.2010 - 08.2010

Customer Service Representative

Barclays Bank of Kenya
07.2009 - 08.2010

Marketing Intern

National Bank of Kenya, Head Office
01.2007 - 06.2007

BBA - Financial Services Marketing Operations

Kenya Methodist University

Diploma in Sales And Markenting - Sales And Marketing Education

Kenya Polytechnic College

High School Diploma -

Enguli Secondary School

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Faith Muthwii