Faith Nava
Victorville,CA
Summary
Results-oriented Office Administrator skilled in providing top-notch customer service. Proven track record of optimizing office efficiency, managing administrative tasks, and enhancing overall client satisfaction. Detail-oriented and proactive with excellent communication and problem-solving abilities. Committed to maintaining a welcoming atmosphere while efficiently handling diverse responsibilities.
Overview
7
7
years of professional experience
Work History
Office Administrator
Chris Moves
05.2017 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Medical Receptionist
Pacific Eye Institute
01.2022 - 10.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Skills
- Performance Improvement
- Customer Engagement
- Scheduling
- Administrative Support
- Time Management
- Expense Reporting
- Written and Verbal Communication
- Attention to Detail
- Organizational Skills
- Maintaining Office Records
- Microsoft Office
- Inventory Supplies
- Handling Complaints
- Administration and Operations
- Customer Needs Assessments
- Customer Satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Medical Receptionist
Pacific Eye Institute
01.2022 - 10.2023
Office Administrator
Chris Moves
05.2017 - Current
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