Faith Neely
Gahanna
Summary
Dynamic and nurturing professional with experience at The Goddard School of Gahanna, excelling in child development and behavior management. Proven ability to foster emotional growth and create engaging lesson plans, ensuring a safe and organized environment. Recognized for enhancing social interactions and maintaining high standards of cleanliness and safety.
Overview
6
6
years of professional experience
Work History
Daycare Assistant Teacher
The Goddard School of Gahanna
02.2024 - Current
- Taking care of up to twelve children a day and following a schedule.
- Feeding Children and changing diapers
- Maintaining accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensuring child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arriving at assigned areas on time, prepared, and ready to work.
- Sanitizing dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Being a positive and nurturing influence
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Guided students to develop social, emotional and physical skills.
Customer Service Representative
Once Upon A Child
06.2019 - 01.2024
- Sorted through used children’s clothes and decided what could be purchased.
- Priced used children’s clothes, shoes, and toys.
- Cashiered
- Tagged and distributed merchandise through the store.
- Straightened all products and maintained an organized environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Highschool Diploma -
Westerville Central High
Westerville, OH05.2019
Skills
- Keeping things running efficiently
- Customer Service
- Organization
- Detail oriented
- Problem solving
- Pricing
- Cashiering
- Child development
- Behavior management
- Lesson planning
- Safety protocols
- Classroom management
- Cleaning and sanitizing
Timeline
Daycare Assistant Teacher
The Goddard School of Gahanna
02.2024 - Current
Customer Service Representative
Once Upon A Child
06.2019 - 01.2024
Highschool Diploma -
Westerville Central High
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