Faith N Watkins
McKinney
Summary
Dynamic Practice Manager with a proven track record at Exult / ARC Healthcare, driving a 5% revenue increase through strategic workflow optimization and staff training. Expert in financial performance and compliance, fostering a culture of accountability while enhancing patient access and operational efficiency. Passionate about delivering exceptional healthcare services.
Overview
28
28
years of professional experience
Work History
Practice Manager
Exult / ARC Healthcare
10.2022 - Current
- Lead full operational, financial, and administrative oversight for a growing mental health clinic supporting a team of 10+ staff members.
- Directed day-to-day operations, including scheduling, front office management, billing coordination, and patient services, to enhance clinic efficiency.
- Develop and implement SOPs to standardize workflows and improve operational efficiency.
- Monitor KPIs and operational metrics to drive measurable performance improvements.
- Contributed to a 5% increase in clinic revenue through strengthened billing oversight, workflow optimization, and improved payer follow-up.
- Led initiatives to reduce claim denials by improving insurance verification accuracy and documentation compliance.
- Partner with billing teams to streamline claims processing and accelerate reimbursement timelines.
- Lead audit preparation and documentation reviews to mitigate financial and legal risk.
- Managed provider onboarding, credentialing, and contract coordination to ensure compliance and seamless integration into clinic operations.
- Served as primary liaison among clinical leadership, staff, patients, and external partners, fostering effective communication and collaboration.
Advanced Medical Support Assistant (GS-6)
VA Medical Center
Fargo
03.2021 - 04.2022
- Coordinated high-volume Care in the Community authorizations and scheduling, ensuring timely access to care for Veterans.
- Maintained exceptional accuracy in insurance and eligibility verification, preventing care interruptions.
- Educated patients and community providers on federal documentation requirements, enhancing compliance and reducing potential delays in care.
- Streamlined care coordination and appointment tracking processes, improving patient access and reducing wait times for services.
Lead Medical Assistant II
Harvard University Health Services
06.1998 - 09.2020
- Supported physicians and nurses in high-volume clinical environment, facilitating seamless patient flow.
- Managed scheduling, referrals, and intake processes, training new staff and streamlining scheduling for MA and support staff.
- Performed clinical procedures including vitals, EKGs, labs, and injections.
- Contributed to quality improvement initiatives while ensuring strict adherence to HIPAA compliance.
Education
Associate of Science - Medical Assistant
Fisher College
Boston, MA05.1998
Some College (No Degree) - Business Administration and Management
Colorado Technical University
Colorado Springs, COSome College (No Degree) - Health and Wellness coaching
Harvard University
Cambridge, Massachusetts, MASkills
- Practice Operations
- Patient Access
- Revenue Cycle Coordination
- Financial Performance
- Revenue Growth
- KPI Monitoring
- Process Improvement
- Compliance Audits
- HIPAA Compliance
- Regulatory Compliance
- SOP Development
- Provider Credentialing
- Contract Management
- Multi-Department Oversight
- Staff Hiring
- Training
- Performance Management
- Workflow Optimization
- EHR/EMR Platforms
- Scheduling Systems
Websites
Core Leadership Strengths
- Practice Operations & Multi-Department Oversight
- Revenue Growth & Financial Performance
- Claim Denial Reduction Strategies
- Staff Hiring, Training & Performance Management
- KPI Monitoring & Process Improvement
- HIPAA & Regulatory Compliance
- SOP Development & Audit Readiness
- Provider Credentialing & Contract Management
- Patient Access & Workflow Optimization
Timeline
Practice Manager
Exult / ARC Healthcare
10.2022 - Current
Advanced Medical Support Assistant (GS-6)
VA Medical Center
03.2021 - 04.2022
Lead Medical Assistant II
Harvard University Health Services
06.1998 - 09.2020
Associate of Science - Medical Assistant
Fisher College
Some College (No Degree) - Business Administration and Management
Colorado Technical University
Some College (No Degree) - Health and Wellness coaching
Harvard University