Faith O’Connell
Albuquerque,NM
Summary
Client Relationship Consultant with background in attracting new clients and retaining existing accounts. Built relationships by pursuing opportunities, delivering information to key contacts and maintaining regular communication. Collaborated with manager, team members, and partners to ensure smooth and efficient client experiences.
Overview
11
11
years of professional experience
Work History
Client Relationship Consultant
US Bank
Albuquerque, NM
06.2017 - Current
- Cultivated and maintained close client relationships
- Provided tailored recommendations to best meet client needs and financial goals
- Supported my team in implementing strategies to meet branch metrics
- Developed strong relationships with partners to ensure all opportunities were ____?
- Resolved client complaints and issues to maintain complete customer satisfaction and workforce effectiveness
- Assisted with coaching and developing new team members
- Developed a deep understanding of products, how to present them, accurately answer questions, and complete applications in a timely manner
- Applied comprehensive knowledge of procedures to efficiently and accurately assist clients
- Assisted in analyzing branch reports to celebrate areas of success and develop plans to reach goals?
Server
Joe’s Pasta House
Rio Rancho, NM
06.2013 - 10.2018
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept track of event finances, initial deposits, due payments and final balances
- Kept register accurate through correct billing, payment processing and cash management practices
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Wedding Planner Assistant
La Fonda on the Plaza Hotel
Santa Fe, NM
06.2016 - 12.2016
- Gained hands-on and detail-oriented experience through setting tables, presentation of food, and wine service
- Assisted on venue space, room, and full hotel tours
- Created and edited contacts, bookings, and food and beverage menus in reservation system
- Met with potentials clients and provided quotes on services available and related costs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
BBA - General Business Management
University of New Mexico
08.2023
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St. Pius X High School
2013
Skills
- Product and Service Specification
- Customer Experience
- Strategic Planning
- Strong and Effective Communication
- Pipeline Development
- Team Development
- Knowledge of Operations and Procedures
- Consultative Sales Approach
Timeline
Client Relationship Consultant
US Bank
06.2017 - Current
Wedding Planner Assistant
La Fonda on the Plaza Hotel
06.2016 - 12.2016
Server
Joe’s Pasta House
06.2013 - 10.2018
BBA - General Business Management
University of New Mexico
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St. Pius X High School
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