FAITH OGBONDA PRINCEWILL
Ames,IA
Summary
Knowledgeable [Desired Position] with solid background in customer service, ensuring client satisfaction through effective communication and problem-solving. Proven ability to manage customer inquiries and resolve issues efficiently. Demonstrated skills in team collaboration and adaptability to changing environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative & Customer Service Assistant
Maison Wellness Place
01.2023 - 01.2025
- Operational Efficiency: Managed front desk and administrative operations, implementing strategies that significantly improved daily workflow.
- Document Management: Organized and maintained confidential client records and reports, ensuring 100% data integrity and accessibility.
- Communication & Scheduling: Acted as the primary point of contact for internal and external communications; coordinated complex appointment schedules.
- Client Relations: Resolved client inquiries promptly and professionally, enhancing the overall customer experience.
- Productivity Support: Assisted with diverse operational tasks to maintain peak business productivity levels.
Education
B.A. (Hons) - Linguistics & Communication Studies
University of Port Harcourt
Nigeria01.2024
Skills
- Administrative: Office Operations, Documentation, Calendar Coordination, Filing Systems
- Communication: Customer Support, Correspondence Handling, Verbal/Written Excellence
- Technical: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Basic CRM tools
- Data Management: Data Entry, Database Management, Record Keeping
Certification
- Customer Relationship Management in Business Services | 2024
- Alison (Certified)
PERSONAL ATTRIBUTES
- Adaptability: Fast learner who thrives in team-oriented environments.
- Organization: Highly detail-oriented with a focus on time management and multitasking.
- Professionalism: Dedicated to maintaining high standards in all professional interactions.
REFINEMENT HIGHLIGHTS
- Removed Redundancy: Combined "Core Skills," "Technical Skills," and "Personal Attributes" into more concise, themed sections.
- Education Placement: Moved your degree details higher, as a Second Class Upper is a significant competitive advantage for administrative roles.
- Action Verbs: Replaced passive phrases with active ones like "Implemented," "Acted as," and "Ensuring" to show initiative.
- Cleaned Contact Info: Removed the "Referees available on request" line to save space, as this is now standard practice in modern resumes.
Languages
English
Professional Working
Timeline
Administrative & Customer Service Assistant
Maison Wellness Place
01.2023 - 01.2025
B.A. (Hons) - Linguistics & Communication Studies
University of Port Harcourt