Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Faith Olea-Martinez

Lahaina

Summary

Proven multitasker and team collaborator, I excelled at Westin Kaanapali Ocean Resort Villas by enhancing customer satisfaction and efficiently managing unexpected events. My background showcases a strong blend of customer service excellence and effective time management, significantly improving delivery times and fostering customer loyalty through prompt resolutions and engaging interactions.

Overview

7
7
years of professional experience

Work History

Host/Server/Busser

Westin Kaanapali Ocean Resort Villas
07.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cocktail Runner

Maui Brewing Co
08.2023 - 11.2023
  • Delivered packages to various locations within designated timeframes, ensuring timely delivery.
  • Maintained high level of physical fitness to meet daily delivery demands.
  • Followed specific routes for efficient delivery schedules.
  • Assisted team in organizing and loading packages for daily runs.
  • Delivered packages swiftly by running to destinations.
  • Prepared for deliveries by mapping out efficient routes.
  • Enhanced delivery times by maintaining top physical condition.
  • Assisted logistics team by coordinating delivery schedules.
  • Improved customer satisfaction with punctual and reliable deliveries.
  • Managed delivery priorities to ensure timely service.
  • Coordinated with team members for seamless package transfers.

Sales Associate

Vans Off The Wall
09.2021 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Barista/Host

Waicoco
10.2021 - 01.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Host/Foodrunner

Cheeseburger In Paradise
01.2018 - 08.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Education

Lahainaluna High School
Lahaina, HI
08.2020

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Languages

Spanish
Native or Bilingual

Timeline

Cocktail Runner

Maui Brewing Co
08.2023 - 11.2023

Host/Server/Busser

Westin Kaanapali Ocean Resort Villas
07.2023 - Current

Barista/Host

Waicoco
10.2021 - 01.2022

Sales Associate

Vans Off The Wall
09.2021 - 02.2023

Host/Foodrunner

Cheeseburger In Paradise
01.2018 - 08.2020

Lahainaluna High School
Faith Olea-Martinez