Faith Olea-Martinez
Lahaina
Summary
Proven multitasker and team collaborator, I excelled at Westin Kaanapali Ocean Resort Villas by enhancing customer satisfaction and efficiently managing unexpected events. My background showcases a strong blend of customer service excellence and effective time management, significantly improving delivery times and fostering customer loyalty through prompt resolutions and engaging interactions.
Overview
7
7
years of professional experience
Work History
Host/Server/Busser
Westin Kaanapali Ocean Resort Villas
07.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cocktail Runner
Maui Brewing Co
08.2023 - 11.2023
- Delivered packages to various locations within designated timeframes, ensuring timely delivery.
- Maintained high level of physical fitness to meet daily delivery demands.
- Followed specific routes for efficient delivery schedules.
- Assisted team in organizing and loading packages for daily runs.
- Delivered packages swiftly by running to destinations.
- Prepared for deliveries by mapping out efficient routes.
- Enhanced delivery times by maintaining top physical condition.
- Assisted logistics team by coordinating delivery schedules.
- Improved customer satisfaction with punctual and reliable deliveries.
- Managed delivery priorities to ensure timely service.
- Coordinated with team members for seamless package transfers.
Sales Associate
Vans Off The Wall
09.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Barista/Host
Waicoco
10.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Host/Foodrunner
Cheeseburger In Paradise
01.2018 - 08.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Lahainaluna High School
Lahaina, HI08.2020
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Runner
Maui Brewing Co
08.2023 - 11.2023
Host/Server/Busser
Westin Kaanapali Ocean Resort Villas
07.2023 - Current
Barista/Host
Waicoco
10.2021 - 01.2022
Sales Associate
Vans Off The Wall
09.2021 - 02.2023
Host/Foodrunner
Cheeseburger In Paradise
01.2018 - 08.2020
Lahainaluna High School
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