Hi, I’m
Faith Ortiz
Denver,CO
Summary
Reliable Customer Service Representative with extensive track record in demanding sales. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
years of professional experience
Work History
Canvas Credit Union
Customer Service Representative Agent
05.2022 - 11.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
T-Mobile
MOBILE SALES EXPERT
02.2021 - 04.2022
Job overview
- Educated customers on product and service offerings
- Recommended merchandise to customers based on needs and preferences
- Escorted customers to products and pointed out complementary items to boost store sales
- Provided excellent service and attention to customers when face-to-face.
24 Hour Fitness
SALES EXPERT
06.2020 - 01.2021
Job overview
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience
- Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services
- Fostered relationships with customers to expand customer base and retain business
- Answered customer questions in-person, through email and over phone to maximize customer service
- Contacted existing customers to outline benefits of products.
Allied Global
CUSTOMER SERVICE REPRESENTATIVE
09.2019 - 05.2020
Job overview
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Made outbound calls to obtain account information
- Upsold products and services to address customer needs and maximize sales
- Set up and activated customer accounts
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Arapahoe/Douglas Works, Centennial, CO
GED
05.2019
Skills
- Positive Customer Engagement
- Engaging with Diverse Customers
- Relationship Building
- Sales and Promotions
- Processing Payments
- Call Center Operations
- Store Opening and Closing
- De-Escalation Techniques
- Typing Speed
- Critical Thinking
Timeline
Customer Service Representative Agent
Canvas Credit Union
05.2022 - 11.2022
MOBILE SALES EXPERT
T-Mobile
02.2021 - 04.2022
SALES EXPERT
24 Hour Fitness
06.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
Allied Global
09.2019 - 05.2020
Arapahoe/Douglas Works
GED
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