Faith Ortiz
Leander,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lash Technician
The Rowe Lash and Beauty Studio
04.2022 - Current
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Maintained full schedule of appointments with over 24 clients per week.
Licensed Esthetician
Breeze Salon And Day Spa
01.2021 - 04.2022
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Fostered friendly, warm, and exceptional customer experience.
Guest Relations
Breeze Salon & Day Spa
03.2020 - 04.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Licensed Esthetician
Massage Heights
03.2019 - 10.2019
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Fostered friendly, warm, and exceptional customer experience.
Lifestyle Consultant
Massage Heights
01.2018 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Aveda Institute -
Aveda Institute
Austin, TX01.2022
Leander High School -
Leander High School
Leander, Texas01.2017
Skills
- Time management
- Customer Service
- Phone etiquette
- Written and Verbal communication
- Multitasking
- Attention to detail
- Appointment scheduling
- Call center experience
- Payment processing
Certification
Licensed Esthetician, 2019
Timeline
Lash Technician
The Rowe Lash and Beauty Studio
04.2022 - Current
Licensed Esthetician
Breeze Salon And Day Spa
01.2021 - 04.2022
Guest Relations
Breeze Salon & Day Spa
03.2020 - 04.2022
Licensed Esthetician
Massage Heights
03.2019 - 10.2019
Lifestyle Consultant
Massage Heights
01.2018 - 10.2019
Leander High School -
Leander High School
Licensed Esthetician, 2019
Aveda Institute -
Aveda Institute
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