Faith Perez
499 Pinecrest Loop Davenport ,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Nina's Great Burrito
07.2022 - 01.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Good Enough To Eat
07.2022 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
Receptionist
GlowHouse spray tanning
12.2021 - 04.2022
- Created a database to better maintain office supply inventory
- Assisted clients to book and change their next appointments in-house, Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Prepared packages for shipment using the usps tools, semi-automatic equipment and automatic machinery
- Designed and presented social media campaign ideas
- Provided administrative support to senior staff including creating proposals and organizing documentation
- Collaborated with team members to help expand marketing channels
- Managed inventory team to achieve optimal productivity and inventory control
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Receptionist
Elastic Wax Center
12.2020 - 09.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Prepared packages for shipment using the usps tools, semi-automatic equipment and automatic machinery.
- Designed and presented social media campaign ideas.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Collaborated with team members to help expand marketing channels.
- Managed inventory team to achieve optimal productivity and inventory control.
- Checked prices and calculated totals for accurate invoice processing.
Intern
NAF Future Ready Lab, Verizon/ Accenture
07.2021 - 08.2021
- Achieved management recognition by designing and implementing special projects during internship
- Analyzed problems, identified solutions and made decisions
- Developed social media strategy templates for Twitter, Instagram and Facebook
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Created engaging content to catch attention of potential customers
- Configured graphics design elements to optimize functionality on desktop and mobile devices
- Created product, website and infographic illustrations to enhance company brand and promote cohesive marketing strategy.
Social Media Intern
Travel Unity
03.2021 - 06.2021
- Conducted daily updates to social media profiles to boost company online presence
- Performed market analysis and researched latest trends
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Helped with planning and hosting of marketing events
- Created engaging content to catch attention of potential customers
- Analyzed competitor pages to locate backlink and keyword opportunities
- Increased customer engagement through social media
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Creating content and captions content for all of the social media
- Scheduled Content for every month
- Created engaging content to catch attention of potential customers.
Education
Currently Enrolled - Marketing
Baruch College of The City University of New York
New York, NYHigh School Diploma -
Long Island City High School
Long Island City, NY06.2022
Skills
- Problem solving
- Management
- Decision making
- Research
- Budgeting
- Good with kids
- Communication
- Fast Typer
- Fast learner
- Organized
- Follows instructions
- Time management
- Leadership
- Customer service
- Microsoft word
- PowerPoint
- Internet
- Social Media
- Email Communication
- Google Drive(Docs, Sheets, Slides, Forms)
- Dining Reservations
- Menu Memorization
- Check Payment Processing
- PPE Guideline Compliance
Accomplishments
- President's Education Awards program in recognition of outstanding academic achievement 2022
- Culinary Arts and Technology department award - Excellence in Hospitality
- Culinary Arts and Technology department award- Excellence in Work-Based Learning program Hospitality
Certification
Qualifying Certificate in Food Protection
Timeline
Waitress
Nina's Great Burrito
07.2022 - 01.2024
Hostess
Good Enough To Eat
07.2022 - 11.2022
Receptionist
GlowHouse spray tanning
12.2021 - 04.2022
Intern
NAF Future Ready Lab, Verizon/ Accenture
07.2021 - 08.2021
Social Media Intern
Travel Unity
03.2021 - 06.2021
Receptionist
Elastic Wax Center
12.2020 - 09.2021
Currently Enrolled - Marketing
Baruch College of The City University of New York
High School Diploma -
Long Island City High School
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