Faith Perry
LaFayette,GA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Circle K, Food City and Hardee’s. Excelled in problem-solving and teamwork, significantly improving store efficiency. Skilled in customer service and inventory management, I contributed to a positive shopping environment and achieved notable sales targets. I maintained a clean work environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Circle K
10.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Helped build important life skills such as cooking and cleaning.
- Worked effectively in fast-paced environments.
Cashier
Food City
05.2024 - 09.2024
- Delivered quick solutions to customer problems.
- Greeted customers and identified their needs.
- Maintained high accuracy in handling various forms of payments.
- Adapted to a flexible schedule to fulfill business requirements.
- Ensured balanced cash management during shifts.
- Guided customers in locating desired items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Used POS system to enter orders, process payments and issue receipts.
Front End Associate
Hardees
03.2024 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Restocked and organized merchandise in front lanes.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Collaborated with restocking team to ensure high-demand products were always available.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- POS system operations
- Restocking Goods
- Maintaining a clean work environment
- Cart gathering
- Working under pressure
Timeline
Sales Associate
Circle K
10.2024 - 10.2024
Cashier
Food City
05.2024 - 09.2024
Front End Associate
Hardees
03.2024 - 04.2024
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