Faith Phoenix
Plymouth,WI
Summary
Dynamic Massage Therapist with extensive experience at Kohler Water Spa, specializing in deep tissue and Swedish massage techniques. Committed to enhancing client satisfaction through exceptional service and effective stress relief methods. Proven ability to build rapport and maintain a clean, professional environment, ensuring a relaxing experience tailored to individual needs.
Overview
25
25
years of professional experience
Work History
Massage Therapist
Salon and Spa 511
12.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Massage Therapist
Neroli
07.2023 - 02.2025
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Massage Therapist
Kohler Water Spa
08.2018 - 07.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
Massage Therapist
Kohler Water Spa
05.2007 - 04.2014
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Massage Therapist
Reflections Spa Blue Harbor
03.2018 - 09.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Massage Therapist
Aspira Spa Osthoff Resort
05.2009 - 06.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Cosmetologist
Kohler Water Spa
05.2004 - 04.2009
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Answer Center Representative
Kohler Company
01.2000 - 06.2003
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
Certificate - NMT
Blue Sky School of Massage
Grafton, WI05.2007
General Credits
Lakeshore Technical College
Cleveland, WI2003
Diploma -
Amherst High School
Amherst, WI05.1996
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Trigger point massage
- Hot stone massage
- Thai massage
- Reflexology techniques
- Myofascial release
- Prenatal massage
- Cupping
Timeline
Massage Therapist
Salon and Spa 511
12.2023 - Current
Massage Therapist
Neroli
07.2023 - 02.2025
Massage Therapist
Kohler Water Spa
08.2018 - 07.2023
Massage Therapist
Reflections Spa Blue Harbor
03.2018 - 09.2018
Massage Therapist
Aspira Spa Osthoff Resort
05.2009 - 06.2018
Massage Therapist
Kohler Water Spa
05.2007 - 04.2014
Cosmetologist
Kohler Water Spa
05.2004 - 04.2009
Answer Center Representative
Kohler Company
01.2000 - 06.2003
Certificate - NMT
Blue Sky School of Massage
General Credits
Lakeshore Technical College
Diploma -
Amherst High School
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