Faith Pickelmann
Las Cruces
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Hampton Inn & Suites By Hilton
06.2022 - 06.2023
- Maintained cleanliness and organization of the front desk area.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Shift Leader
Gaylord Cinema West
06.2018 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Law
Marquette University
Milwaukee, WI05.2027
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM05.2024
No Degree - Biology
University of Michigan
Ann Arbor, MI05.2024
Skills
- Mail Handling
- Special Requests
- Cash Handling
- Problem-Solving Skills
- Word Processing
- Time Management
- Conflict Management
- Creative Solutions
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Associate
Hampton Inn & Suites By Hilton
06.2022 - 06.2023
Shift Leader
Gaylord Cinema West
06.2018 - 05.2022
No Degree - Law
Marquette University
Bachelor of Arts - Criminal Justice
New Mexico State University
No Degree - Biology
University of Michigan
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