Faith Pressley
Circleville,Ohio
Summary
. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Commercial and Residential Cleaner
Self Emplyeed
01.2014 - Current
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Achieved high levels of cleanliness by staying up-to-date on industry best practices and applying them consistently across various settings.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Contributed to a healthy work environment by adhering to safety protocols when handling hazardous materials or equipment.
- Streamlined cleaning processes for efficiency, allowing for more completed jobs within time constraints.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Manager of Operations
Wrays Shell Llc
08.2022 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Office Supervisor
Honaker Llc
02.2016 - 08.2022
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Delivered performance reviews to recommend additional training or advancements.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reduced operational costs through careful budget management and resource allocation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Provided materials preparation, notes and minute taking for meetings.
- Developed strong working relationships with vendors to negotiate favorable contracts for office supplies and services.
- Ensured compliance with federal regulations regarding labor laws, taxes, payroll processing while maintaining accurate records.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Home Health Aide
Private Practice
03.2011 - 02.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Researched and recommended community resources to meet clients' needs.
- Constructed cognitively stimulating activities.
Waitress Supervisor
Olive Garden
11.2009 - 03.2011
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Education
Bachelor of Arts - Criminal Justice
Liberrty University
1971 University Blvd Lynchburg Virginia 05.2023
High School Diploma -
World Harvest
4595 Gender Road Canal Winchester05.2018
No Degree - STNA Nurse Aide
Fairfield Career Center
Carroll, OH05.2017
Skills
- Documentation and control
- Database Administration
- Organizational Leadership
- Workflow Planning
- Training and coaching
- Scheduling and calendar management
- Relationship Building
- Office Administration
- Document Management
- Policy and procedure modification
- Customer Relations
- Clear oral/written communication
- Technical Support
- Report Writing
- Conflict Management
- Financial Reporting
- Administrative Oversight
- Data Entry
- Organizational Skills
- Policy Implementation
- Financial Accounting
- Documentation expertise
- Information Protection
- Report Preparation
- Microsoft Office
- Accounts Payable and Receivable
- Administrative Management
Timeline
Manager of Operations
Wrays Shell Llc
08.2022 - 07.2024
Office Supervisor
Honaker Llc
02.2016 - 08.2022
Commercial and Residential Cleaner
Self Emplyeed
01.2014 - Current
Home Health Aide
Private Practice
03.2011 - 02.2016
Waitress Supervisor
Olive Garden
11.2009 - 03.2011
Bachelor of Arts - Criminal Justice
Liberrty University
High School Diploma -
World Harvest
No Degree - STNA Nurse Aide
Fairfield Career Center
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