Pierce Price

Crew Leader

Bruster's Real Ice Cream

03.2022 - Current

Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Managed cash register accurately, ensuring proper handling of transactions and tips.
Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
Restocked supplies during downtime to continue meeting customer demand for products and services.
Answered customers' questions, recommended items, and recorded order information.