Summary
Overview
Work History
Education
Skills
Timeline
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Faith Prouty

Dresden,OH

Summary

Proven Home Health Aide and Customer Service Representative at Spectrum, adept in care plan assessment and managing high-stress situations. Enhanced patient independence and quality of life, while increasing customer loyalty through empathetic dispute resolution. Skilled in first aid and safety, ensuring a clean, safe environment and resolving conflicts with professionalism.

Overview

3
3
years of professional experience

Work History

Home Health Aide

Independent
05.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Customer Service Representative

Spectrum
07.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science - Nursing

Ohio University
Zanesville

State Tested Nursing Assistant -

Alia School of Nursing
Columbus
05.2024

Skills

Care plan assessment

State regulations knowledge

First aid and safety

Clinical quality program standards

Timeline

Home Health Aide

Independent
05.2024 - Current

Customer Service Representative

Spectrum
07.2021 - 05.2024

Bachelor Of Science - Nursing

Ohio University

State Tested Nursing Assistant -

Alia School of Nursing

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Faith Prouty