Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Rabe

Coopersville,MI

Summary

Forward-thinking Sales Design Consultant at West Shore Home with strong drive to exceed client expectations through innovative design solutions. Proactive in identifying customer needs and providing tailored recommendations, ensuring satisfaction and repeat business. Assertive in navigating sales processes, closing deals, and building long-term client relationships. Optimistic and dedicated to achieving success in competitive market. Determined to assist teammates, and customers to drive company success and profits.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Design Consultant

West Shore Home
01.2025 - Current
  • Created detailed proposals outlining products features, benefits, pricing, timelines for potential buyers interested in bathrooms, windows, and doors
  • Prepared comprehensive presentations highlighting the value proposition of complex interior designs while understanding building codes to ensure designs are kept up to state code
  • Performed inspections in bathroom spaces, windows, and entry doorways
  • Assisting teammates while in the field to ensure their success using Felix, Salesforce, and Live Marketplace
  • Prepared detailed contracts for customers involving project details, measurements, product warranties
  • Lead customers through financing approval by preparing loan documents in order to fund projects
  • Used effective time management skills to assure on time arrivals for scheduled appointments 3 times daily

Insurance Producer

Modern District Financial
11.2024 - 01.2025
  • Identified potential risks and recommended appropriate coverage for customers including Life, Health, and Dental insurance.
  • Managed 401k and retirement portfolios for customers in variable and fixed markets.
  • Utilized digital tools such as online quote comparison websites effectively.
  • Educated customers on insurance terms and conditions as well as product features.
  • Provided policyholders with information about their insurance policies, claims, and renewals.
  • Negotiated contracts with major insurers on behalf of clients.

Field Director

Kolehouse Strategies
06.2024 - 11.2024
  • Recruited, trained, and supervised field staff, volunteers, canvassers, and field managers
  • Developing and executing a comprehensive canvassing plan to reach target populations
  • Managing a field team of upwards of 100 people, including direct reports ranging from canvassers data updates on an hourly basis to dispatch, mid-shift, end of night data calculations, and a thorough three-page canvas summary
  • Collaborated daily with the campaign manager to set goals and strategies
  • Coordinated community outreach efforts and events to maximize voter engagement
  • Ensured compliance with election laws and regulations for in field operations
  • Monitored and analyzed campaign metrics and adjusted strategies accordingly

Sales Training and Development Facilitator

Charter Communications
06.2023 - 06.2024
  • Reviewed, restructured, and developed curriculum materials for new employee orientation
  • Increased practical training commission opportunities for staff by 85% by facilitating a 12-week advanced training and development program for retention sales representatives
  • Mastered details on current products ranging from Internet, Streaming, Cable, Landline and Mobile phone services, enabling a successful training and development process for new employees
  • Designed and implemented our mentorship SMART goals model to improve performance and knowledge for retention sales call center staff
  • Delivered comprehensive training on active listening skills, customer discovery, overcoming objections, and closing language to new hires and experienced employees
  • Introduced and managed knowledge management theories for department-specific and corporate staff centrally housing 80% of support documentation
  • Consulted with and established business relationships with leaders to monitor and cater learning opportunities to their specific needs
  • Collaborated with leaders to identify daily, weekly, and monthly KPI's and sales goals to create solutions to exceed set goals for the training and development staff as well as the in-house experienced retention sales representatives

Retention Sales Mentor

Charter Communications
01.2023 - 06.2023
  • Delivered results for new hires in practical training such as role-play, simulations, and live call taking while actively upselling products to customers calling to cancel services
  • Fostered an environment that encouraged open communication, teamwork, motivation, high-moral, and continuous learning among the sales staff
  • Researched, analyzed, and recommended appropriate training programs and communication approaches for effectiveness and efficiency
  • Consistently achieved team KPI's by enhancing and changing teaching strategies to maximize progress
  • Successfully mentored four agents to the wall of fame for achieving over 100 mobile line sales during their practical training program, resulting in five agents overall on the wall of fame for the company throughout the 10 years running

Retention Sales Specialist

Charter Communications
12.2021 - 01.2023
  • Assisted with inbound customer inquiries ranging from trouble shooting services, upgrading services through upselling techniques, or handling de-escalations regarding billing issues and more
  • Utilized a wide range of authoring tools weekly including CSG, Agent OS, Excel, Co-pilot, competitive edge, and related software
  • Created and utilized call flow scripts and verbal communication strategies for use in retaining customers calling to cancel services due to a wide range of issues, and upsell each customer calling to improve their overall relationship with the company
  • Work with multiple departments to meet customer needs
  • Leveraged the Learning Management System to manage, track, and report on my daily KPI's
  • Consistently exceeded sales goals maximizing my commission and incentives on all four metrics each month for 13 months in a row

Education

Honors in Math and Science - AP Calculus A-C, AP Physics, AP Statistics

Lowell Highschool
Lowell, MI

Life Health and Annuities Producer License -

State of Michigan Insurance Department
State Of Michigan
08.2024

Skills

  • Licensed Salesperson Bureau of Building Codes
  • Licensed Life, Health, and Annuities Producer
  • Communication Strategies
  • Customer Satisfaction Expert
  • Effective negotiation
  • Multitasking
  • Time management
  • Problem-solving abilities
  • Salesforce
  • Client needs assessment
  • Customer retention
  • Account penetration
  • Sales pipeline
  • Customer service

Certification

  • Bureau of Construction Codes Salesperson License
  • Michigan Insurance Producer

Timeline

Sales Design Consultant

West Shore Home
01.2025 - Current

Insurance Producer

Modern District Financial
11.2024 - 01.2025

Field Director

Kolehouse Strategies
06.2024 - 11.2024

Sales Training and Development Facilitator

Charter Communications
06.2023 - 06.2024

Retention Sales Mentor

Charter Communications
01.2023 - 06.2023

Retention Sales Specialist

Charter Communications
12.2021 - 01.2023

Honors in Math and Science - AP Calculus A-C, AP Physics, AP Statistics

Lowell Highschool

Life Health and Annuities Producer License -

State of Michigan Insurance Department

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