Faith Ramirez
Austin,Texas
Summary
Motivated and Friendly, with the ability to create a positive atmosphere. A background in leadership, customer service, and entrepreneurship. I founded and managed a successful cookie business for two years with creativity, professionalism, and sales skills. An experienced hostess skilled in multitasking and communication. As a captain of the tennis team and a longtime Girl Scout, I have learned a lot about teamwork and leadership while also staying organized. I very much enjoy working with others, and always willing to give my best so I can learn as much as I can.
Overview
3
3
years of professional experience
Work History
Tennis Team Captain
Anderson Tennis
10.2024 - Current
- Maintained a positive attitude during losses or bad playing days
- Worked closely with head coach to discuss team attitude/ chemistry
- Motivated teammates during wins or losses
- Helped resolve team conflicts when needed
- Helped lead warm-up and practice along with the other captains
- Created team goals to achieve
- Acted as a positive role model so we can have a fun and family- like team
Restaurant Hostess
Mi Madres Restaurant
05.2024 - Current
- Welcomed and Greeted Customers with a smile and positive attitude.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations tactfully, managing multiple tasks while maintaining a calm attitude.
- Communicated with customers in english and spanish to accommodate their needs about the menu, wait times, seating, and sometimes their day.
- Maintained an organized waitlist for busy times, ensuring that guests get sit promptly.
- Checked in with servers to confirm they are prepared for another table, so customers are getting the best service possible.
- Helped servers, food runners, and bussers keep the dining area ready for every guest.
- Helped make sure every customer has been attended to.
- Worked closely with managers and servers to make sure everything is running smoothly.
- Managed reservations efficiently/ effectively, while also accommodating other customers
- Helped resolve customer complaints about seating, music, and the television while keeping a friendly and helpful attitude.
Small Business Owner
Gracefully Baked by Faith
11.2021 - 01.2024
- Managed deadlines efficiently
- Maintained a positive attitude through stressful moments
- Created a marketing poster to send to clients with prices and pictures
- Promoted business through messages and family interaction
- Enhanced company reputation by consistently meeting deadlines and ensuring quality cookies
- Made sure my cookies were professionally packaged and looked neat
Education
Anderson High School
Austin, TXSkills
- Customer service
- Strong multitasking
- Communication
- Problem-solving
- Sales and Marketing
- Greeting guests
- Professionalism
- Active learning
- Teamwork
- Great decision making
- Memory retention
- Adaptability
- Customer flow management
- Phone etiquette
- Guest complaint resolution
- Attention to detail
Timeline
Tennis Team Captain
Anderson Tennis
10.2024 - Current
Restaurant Hostess
Mi Madres Restaurant
05.2024 - Current
Small Business Owner
Gracefully Baked by Faith
11.2021 - 01.2024
Anderson High School
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