Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Rhodes

Bangor,PA

Summary

Dynamic professional with a proven track record at Amazon, excelling in process improvement and operational support. Skilled in safety management and performance monitoring, I successfully streamlined workflows, enhancing efficiency and reducing errors. Adept at mentoring teams and fostering collaboration, I drive continuous improvement initiatives that elevate organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

IB Process Assistant

Amazon
10.2011 - Current
  • Streamlined operational workflows to enhance efficiency and reduce processing times.
  • Developed training materials for new hires, improving onboarding effectiveness and knowledge retention.
  • Led cross-functional teams in process improvement initiatives, driving enhanced collaboration and productivity.
  • Implemented quality control measures, ensuring compliance with organizational standards and reducing errors.
  • Analyzed process data to identify trends and recommend operational enhancements for improved performance.
  • Mentored junior staff, providing guidance on best practices and fostering professional development within the team.
  • Coordinated communication between departments to align project goals and ensure timely execution of tasks.
  • Managed system updates and documentation processes, maintaining accuracy in records and operational protocols.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Day Shift Manager

Family Bowl
09.2003 - 05.2008
  • Supervised daily operations to ensure optimal customer service and satisfaction.
  • Coordinated staff schedules, optimizing resource allocation and operational efficiency.
  • Trained new employees on standard procedures and best practices for performance consistency.
  • Implemented inventory management strategies, reducing waste and enhancing stock control.
  • Developed promotional events to increase customer engagement and boost revenue growth.
  • Monitored financial transactions, ensuring accuracy in cash handling and reporting processes.
  • Resolved customer complaints effectively, maintaining high standards of service quality and loyalty.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Implemented cost-saving measures that significantly reduced expenses without compromising service quality or employee morale.

Education

High School Diploma -

Frank H Morrell HS
Irvington, NJ

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Attendance tracking
  • Process documentation
  • Process flows
  • Process improvement
  • Knowledge management
  • Operational support
  • Multitasking and time management
  • Excel spreadsheets

Timeline

IB Process Assistant

Amazon
10.2011 - Current

Day Shift Manager

Family Bowl
09.2003 - 05.2008

High School Diploma -

Frank H Morrell HS

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