FAITH RIVAS
Totowa,NJ
Summary
With a proven track record at Starbucks, I excel in delivering exceptional customer service and maintaining high-quality standards. Skilled in multitasking and attention to detail, I have successfully led teams to exceed service expectations, fostering customer loyalty and enhancing dining experiences. My reliability and organizational skills ensure seamless operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Totowa, NJ
07.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Barista/ Host
Kafe Neo
03.2024 - 07.2024
- Prepared beverages with speed and accuracy to minimize customer wait times
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Ensured consistent quality of drinks by following recipes and presentation standards
- Monitored dining area to track seating availability, service and occupancy
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively
Lead Server
The Vista at Christian Health
09.2022 - 12.2023
- Stayed on top of menu changes and upcoming area events to maintain readiness for customer demands
- Detailed dining room, table settings, and floors to exact specifications each day
- Prepared for and executed special events and private gatherings for customers
- Acted as liaison between front-of-house staff, kitchen team, and management during shifts
- Led dining team to continuously exceed quality and service expectations
- Trained new servers in company policies, menu knowledge, and customer service techniques
- Supported management with continuous monitoring of server activities and offering feedback on strategies to improve supervision and front-of-house operations
- Handled onboarding and training for new serving staff, answering questions and coaching on specific techniques
- Developed strong relationships with guests, fostering loyalty and repeat business
Education
Associate of Applied Science - Hospitality Management
Bryant And Stratton College
Getzville, NY12-2025
High School Diploma -
Eastern Christian High School
06.2022
Skills
- Reliability
- Hospitality and accommodation
- Team Player
- Multitasking
- Attention to detail
- Decision-making
- Organizational skills
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
07.2024 - Current
Barista/ Host
Kafe Neo
03.2024 - 07.2024
Lead Server
The Vista at Christian Health
09.2022 - 12.2023
Associate of Applied Science - Hospitality Management
Bryant And Stratton College
High School Diploma -
Eastern Christian High School
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