Summary
Overview
Work History
Education
Skills
Timeline
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FAITH ROBINSON

Philadelphia,Pennsylvania

Summary

Hello My Name, is Faith Robinson, below is information that will show how experienced I am to get any job done. Being in the field of customer service for 15 or more years has allowed me to assist in any capacity that I can. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.

Overview

19
19
years of professional experience

Work History

Home Health Aide

365 Health Services
PHILADELPHIA, PE
01.2024 - Current
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Prepared meals and snacks according to prescribed diets.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Planned optimal meals based on established nutritional plans.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Administered medications as instructed by physician or nurse practitioner.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Maintained clean and well-organized environment for client happiness and safety.

Clerk/Typist

NEW HOPE & FAITH INC
PHILADELPHIA, PA
01.2011 - 01.2024
  • Formatted digital documentation by changing font size, indentations, and spacing.
  • Organized files alphabetically or numerically to maintain a well-structured system of records.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with customers and employees to answer questions or explain information.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Entered data in numerical and alphabetical order.
  • Updated customer accounts in the database system promptly upon receipt of payment.
  • Scanned documents into digital format for storage in computer systems.

Cashier/Inventory Clerk

Reb's Market and Delicatessen
01.2005 - 01.2011
  • Greeted all customers in a friendly and professional manner, as well as provided them with prompt and courteous service
  • Provided and maintained high-level of customer service in a fast-paced environment
  • Processed all cash transactions quickly and accurately
  • Assisted with the recording and arranging of inventory, as well as stocked shelves
  • Helped to maintain a clean and sanitized work areas, and food counter surfaces in compliance with civil code regulations and food safety handling
  • Interacted with customers, providing them with detailed information about store products and merchandise
  • Performed all others duties as required.

Education

Bachelor of Science - MANAGING INFORMATION SYSTEMS

CENTRAL STATE UNIVERSITY
Wilberforce, OH
05.2026

Associate of Science - Business Management

Eastern Gateway Community College
Steubenville, OH
05.2021

Computer Technology Associates -

Metropolitan Career Center
Philadelphia
01.2014

Diploma -

High School of The Future
Philadelphia
06.2011

Bachelor of Science - Information Technology

Strayer University
Washington, DC

Skills

  • Data Entry
  • Billing Coordination
  • First Call Resolution
  • Database Research
  • Proficient typing skills
  • Communications
  • Interpersonal Microsoft office
  • Organizational Time Management
  • Self-motivating
  • Conflict resolution
  • Adaptability
  • Care Plan Management
  • Meal Preparation
  • Medication Administration
  • Care Plan Assessment
  • Client Safety and First Aid
  • ADL Support

Timeline

Home Health Aide

365 Health Services
01.2024 - Current

Clerk/Typist

NEW HOPE & FAITH INC
01.2011 - 01.2024

Cashier/Inventory Clerk

Reb's Market and Delicatessen
01.2005 - 01.2011

Bachelor of Science - MANAGING INFORMATION SYSTEMS

CENTRAL STATE UNIVERSITY

Associate of Science - Business Management

Eastern Gateway Community College

Computer Technology Associates -

Metropolitan Career Center

Diploma -

High School of The Future

Bachelor of Science - Information Technology

Strayer University
FAITH ROBINSON