Faith Robinson
New York
Summary
Senior Executive Assistant/Personal Assistant and Office Manager with over Eights Years of Experience. Skilled in Time Management, Strategic Planning, Organization, and giving Comprehensive support to Executives. Dedicated to client satisfaction, team communication, and administrative management. Goal-oriented with the ability to meet consistent long and short-term goals through optimizing workflow and organization. Have numerous skills in office proficiency, interpersonal and verbal communication, property management, and confidentiality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Personal Assistant to CEO
IHS Towers
04.2023 - Current
- Assist with administrative duties: scheduling appointments, planning travel arrangements, checking emails, and responding to ad-hoc requests as needed.
- Oversaw operational aspects of three estates, including property, vehicles, and housestaff management.
- Engage in tasks that support the proper functioning of the family’s personal life, including children’s schedules, travel, activities, birthdays, and house parties, among other categories.
- Created Master Procedures for Household Staff, Inspection, and Maintenance for all estates.
- Developed building project budgets and collaborated with building design teams and contractors.
- Coordinated Private charters such as Vistajet, Private Luxury Yachts, and Transportation for a family of seven.
- Dual Role in Office Management for NYC Corporate Office.
- Implemented a new inventory management system to optimize stock levels and reduce waste.
- Organized and coordinated office renovations, repairs, catering, supplies, and events.
- Coordinated Office relocation, Lease Negotiation, Legal Counsel, and Office Insurance set-up.
- Handled the NYC corporate tax draft calculations (CRT) and filings through the NYC DOF Portal saving the company $75,000 annually from hiring an external tax agency.
- Budgeting and bill invoice management for all services provided and purchases for the NYC Office including Rent, Various IT Bills etc.
Executive Administrative Assistant
RenaissanceRe
02.2023 - 04.2023
- Handled scheduling for a team of thirteen executive calendars and prepared meeting agenda and materials for peak-season of Board and Earning Week.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips through CTM Travel Management.
- Prepared Visas and Other Important Travel Documents.
- Managed and coordinated corporate events such as JP Morgan Run, Summer Corporate Outings etc for over 150+ Office Staff.
- Facilitated the delivery and set-up of prepared food in a timely and food-safe manner for multiple important meetings and events.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Processed travel, personal expenses and reimbursements for executive team and senior management group utilizing Concur.
- Used D365 Invoice System to process IT invoices using systemized codes for paying outstanding vendor bills.
Senior EA/Personal Assistant to CEO
H&F Installations
01.2019 - 04.2023
- Managed CEO's complex calendar scheduling with focus on proper allocation of executive availability.
- Managed complex and frequently changing travel arrangements and coordinated pre-planning of trips with Private Charter Companies.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Coordinated operational aspects of all properties and ensured all homes were kept and maintained in highly satisfactory order.
- Created weekly and monthly reports for the principal regarding financial and operational management.
- Created expense reports, budgets and filing systems through Excel.
- Notarized Binding Contracts with Clients regarding Job Site Expectations.
- Coordinated corporate events and charity events for entire US office team which increase team's productivity by 30%.
- Ensure office cleanliness and office supplies were stocked at all time to maintain the overall appearance to a high standard.
Executive Assistant/Office Assistant
NR Tax Associates
01.2016 - 01.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated private travel arrangements, including flights, accommodations, and transportation.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed Invoice Accounts to Bill Clients and Perform Bookkeeping.
- Involved in Office Management of Purchasing and Restocking Office Supplies.
- Streamlined communication between departments for better collaboration and increased productivity.
- Engaged with 30+ daily guests in person, answered business calls, and responded to emails.
- Filed and organized over 500+ Tax Documents Manually and Electrionally using ProConnect Inuit
- Notarized Tax Documents for Clients upon Request.
Education
Two Year Program - Public Health
BMCC
New York, NYBachelor of Business Administration - Public Health
Hunter College
New York, NY2025
Skills
- Microsoft Office 365 Suite (Excel, Word, PowerPoint)
- Google Workspace (Calendar, Gmail, Meet)
- Concur, D365 Invoice and Expense Systems
- Time Management
- Meeting Agendas and Minutes
- Event and Conference Coordination
- Travel Arrangement/Private Charters
- Visas and International Relations
- Private Property Management
- Confidentiality and Discretion
- Operations Management
- NYC Corporate Tax Calculation and Oversight
- Notary Commissioned
Certification
Notary Public, State of NY and NJ.
References
Available upon request.
Timeline
Office Manager/Personal Assistant to CEO
IHS Towers
04.2023 - Current
Executive Administrative Assistant
RenaissanceRe
02.2023 - 04.2023
Senior EA/Personal Assistant to CEO
H&F Installations
01.2019 - 04.2023
Executive Assistant/Office Assistant
NR Tax Associates
01.2016 - 01.2019
Two Year Program - Public Health
BMCC
Bachelor of Business Administration - Public Health
Hunter College
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