Summary
Overview
Work History
Education
Skills
Timeline
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Faith Robinson

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or unpaid balances as well as handled fraud cases.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Actively listened to customers, handled concerns quickly and escalated major issues to senior advisors.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

CUSTOMER SERVICE SPECIALIST

Holmes Custom
09.2022 - 05.2023
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Responded to customer requests for products, services, and company information
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Documented and detailed calls and complaints using call center's CRM database
  • Detailed payment options and explained price, receipt and billing details to customers
  • Recommended products to customers and suggested other options if preferred product was unavailable
  • Followed procedures at all times for personal and team safety.

FULFILLMENT ASSOCIATE

Peach Cobbler Factory
01.2022 - 05.2022
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

Education

High School Diploma -

Frank H. Peterson Academies
Jacksonville, FL
06.2022

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Analytical and Critical Thinking
  • Problem-Solving
  • Order execution
  • Problem Resolution
  • Customer Relations
  • Call center experience
  • Research
  • Account Management

Timeline

Customer Service Representative

Concentrix
06.2023 - Current

CUSTOMER SERVICE SPECIALIST

Holmes Custom
09.2022 - 05.2023

FULFILLMENT ASSOCIATE

Peach Cobbler Factory
01.2022 - 05.2022

High School Diploma -

Frank H. Peterson Academies

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Faith Robinson