FAITH RODGERS
Temple,Georgia
Summary
Experienced healthcare professional with a strong background in patient care and clinical procedures. Proficient in patient intake, data entry, and office operations, ensuring efficient workflow. Demonstrates exceptional communication and problem-solving abilities, dedicated to delivering high-quality healthcare services. Reliable team player with proven skills in scheduling and organizational support.
Overview
24
24
years of professional experience
Work History
Front Office Receptionist
Center For Spine Interventions
Dallas , GA
06.2024 - Current
- Processed payments for services rendered accurately and efficiently.
- Compiled and prepared reports and documents as requested.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Communicated with outside offices to obtain records and transfer files for needs.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Registered Medical Assistant
Tanner Medical Group
Villa Rica, GA
06.2022 - 02.2024
- Triaged patients and performed vital checks for patient flow facilitation.
- Excelled in patient care services, including vital signs, EKGs, injections and phlebotomy.
- Proficient in computerized charting systems such as Epic.
- Scheduled appointments and maintained patient records.
- Fostered positive relationships with patients by providing exceptional customer service in person or over the phone.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
Master Cosmetologist / Manager
Just Cuts
Douglasville, GA
12.2011 - 03.2020
- I booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered phone calls and emails to schedule client appointments.
Registered Medical Assistant
Atlanta Foot and Leg Clinic
Jonesboro, GA
06.2007 - 11.2009
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Registered Medical Assistant
Premier Medical Group
Newnan, GA
04.2001 - 10.2007
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
REGISTERED MEDICAL ASSISTANT - MEDICAL ASSISTING
GEORGIA MEDICAL INSTITUTE
Jonesboro, GA01.2001
MASTER COSMETOLOGIST - COSMETOLOGY
AMERICAN BEAUTY COLLEGE
Fayetteville, GA01.1997
High School Diploma -
CREEKSIDE HIGH SCHOOL
Fairburn, GA05-1995
Skills
- Patient Scheduling
- Patient Management
- Customer service
- Payment processing
- Office organization
- Telephone etiquette
- Time management
- Skilled in eClinicalWorks and EPIC
- Scheduling appointments
- Adaptability and flexibility
Timeline
Front Office Receptionist
Center For Spine Interventions
06.2024 - Current
Registered Medical Assistant
Tanner Medical Group
06.2022 - 02.2024
Master Cosmetologist / Manager
Just Cuts
12.2011 - 03.2020
Registered Medical Assistant
Atlanta Foot and Leg Clinic
06.2007 - 11.2009
Registered Medical Assistant
Premier Medical Group
04.2001 - 10.2007
REGISTERED MEDICAL ASSISTANT - MEDICAL ASSISTING
GEORGIA MEDICAL INSTITUTE
MASTER COSMETOLOGIST - COSMETOLOGY
AMERICAN BEAUTY COLLEGE
High School Diploma -
CREEKSIDE HIGH SCHOOL
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