Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Faith Santiago

Snellville,GA

Summary

Organized and dependable leader successful at managing multiple priorities advanced interpersonal and conflict resolution skills. Willingness to take on added responsibilities to meet team goals. Hardworking professional with in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with ability to relate to people of all ages and backgrounds.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lifeguard Instructor

Swim Atlanta Pool Management
04.2022 - Current
  • Prepared tests to gauge how well students were learning.
  • Developed and implemented classroom routines to address varying student needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Pool Manager

Swim Atlanta Pool Management
06.2021 - 09.2023
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.

Supervisor

Swim Atlanta Pool Management
04.2022 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Tested and maintained water quality with periodic sampling.
  • Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
  • Directed and oversaw maintenance records and incident reports.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Swim Lesson Instructor

Swim Atlanta
12.2021 - 05.2022
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Taught students pool and water safety guidelines.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Education

No Degree - Nursing

Kennesaw State University
Kennesaw, GA
05.2027

High School Diploma -

Brookwood High School
Snellville, GA
05.2023

Skills

  • Effective Communication
  • First Aid Expertise
  • Public Safety Awareness
  • CPR Certification
  • Oxygen Administration
  • AED Operation
  • Conflict Resolution
  • Customer Service
  • Team Coordination
  • Parent Communication
  • Instructional Abilities

Certification

  • First Aid/CPR Certified
  • Emergency oxygen Administration
  • AED Certified
  • Lifeguard Certified

References

Chad Wyatt 

(843) 302-1715 


Melissa Raines 

(678) 469- 3580

Timeline

Lifeguard Instructor

Swim Atlanta Pool Management
04.2022 - Current

Supervisor

Swim Atlanta Pool Management
04.2022 - 08.2023

Swim Lesson Instructor

Swim Atlanta
12.2021 - 05.2022

Pool Manager

Swim Atlanta Pool Management
06.2021 - 09.2023

No Degree - Nursing

Kennesaw State University

High School Diploma -

Brookwood High School

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Faith Santiago