Faith Savery
Boston,MA
Summary
Hardworking employee that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Excited to gain more experience in a healthcare setting.
Overview
7
7
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Women's Health Services
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance coverage and collected required co-payments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Barista Trainer
Starbucks Coffee Company
10.2019 - 08.2022
- Oversaw training for new employees as well as filling the position of barista.
- Provided coaching and mentoring to employees.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Practiced and enforce my workplace interpersonal skills with customers and coworkers, as well as efficiency, organization, and cleanliness.
Scooper
Emack And Bolio's
01.2022 - 05.2022
- Implemented proper food safety practices when handling ice cream products to ensure the highest level of hygiene standards were maintained.
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Assisted in training new scoopers, offering guidance on techniques and company policies.
- Kept tidy and organized area to comply with cleanliness standards.
- Managed cash register duties, accurately handling transactions while maintaining a balanced till at the end of each shift.
- Streamlined order processing for faster turnover using effective communication with team members.
Tutor
Becket Athenaeum
08.2017 - 06.2019
- Worked with children in grades 1-10
- Aided in solidifying foundational scholastic and life skills as well as guided them through assignments, projects, and activities.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Developed methods to motivate and engage students in learning.
- Met with parents to discuss student progress and address concerns.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Education
Bachelor of Arts - Biological Anthropology And Behavioral Biology
Boston University
Boston, MA05.2025
High School Diploma -
Wahconah Regional High School
Dalton, MA05.2021
Skills
- Clerical Support
- HIPAA Guidelines and Compliance
- Customer Service
- Clinical Support
- Cash Handling
- Administrative Support
- Workflow Optimization
- Critical Thinking
- Time Management
- Office Administration
- Cleaning and Sterilizing Procedures
- Honest and Dependable
- Daily Reporting
- Team Collaboration
- Staff Training
- Recordkeeping
- MS Office
- Multitasking
- Organizational Skills
- Analytical and Critical Thinking
Timeline
Medical Receptionist/Medical Assistant
Women's Health Services
08.2022 - Current
Scooper
Emack And Bolio's
01.2022 - 05.2022
Barista Trainer
Starbucks Coffee Company
10.2019 - 08.2022
Tutor
Becket Athenaeum
08.2017 - 06.2019
Bachelor of Arts - Biological Anthropology And Behavioral Biology
Boston University
High School Diploma -
Wahconah Regional High School
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