Faith Schoof
Hot Springs,AR
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Diligent technical support with a solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Gregg Orr Pre-Owned
03.2025 - Current
- Delivered exceptional customer service to enhance shopping experience and foster repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Cultivated strong relationships with customers, addressing inquiries and resolving issues promptly.
- Collaborated with team members to execute visual merchandising strategies that increased product visibility.
- Monitored sales trends, providing insights to management for improving product offerings and promotions.
Client Service Representative
BC Services
06.2022 - 02.2025
- Developed relationships with customers through proactive communication and follow-up.
- Maintained accurate client records in the database system.
- Participated in team meetings discussing current projects and initiatives.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Managed client accounts, ensuring accurate information and timely updates on services.
- Collaborated with cross-functional teams to enhance client satisfaction and service delivery processes.
Contract Delivery Driver & Sorter
UPS
07.2017 - 05.2022
- Loaded and unloaded cargo according to delivery instructions.
- Maintained accurate logbook of all trip activities, including pickups, deliveries, mileage, fuel usage, and any other required information.
- Provided excellent customer service throughout the entire delivery process by demonstrating professionalism and courtesy at all times.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Lube Technician
Brighton Ford
03.2017 - 04.2019
- Conducted regular oil changes and fluid checks to ensure vehicle performance and reliability.
- Diagnosed mechanical issues using diagnostic tools, facilitating timely repairs and service recommendations.
- Maintained clean and organized work environment, adhering to safety protocols and industry standards.
- Trained junior technicians on proper lubrication techniques and equipment usage for enhanced team efficiency.
- Kept shop areas neat, clean, and free of safety hazards.
Education
High School Diploma -
Weld Central Senior High School
Keenesburg, CO05-2016
Master of Science - Animal Science And Ranch Management
Aims Community College
Greeley, COSkills
- Customer Service
- Communication
- Sales
- Microsoft
- Medical Client Systems(FACS, Artiva, Epic)
- Data Collection
- Data Entry
- Analytics
- Technical Knowledge
- Mechanical Knowledge
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Reliable and punctual
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Became a Union Steward at UPS very quick due to my enthusiasm of keeping a safe environment and leading my team to do the same.
- Became one of the youngest accessory sales managers at the dealership and assisted with the service writing as well.
- Re-built my first engine at the age of 16.
Affiliations
- Set them Free
Certification
- Union Steward, UPS - 2017 to 2021
Languages
English
Native or Bilingual
Interests
- Team Sports
- Gym Workouts
- Outdoor Recreation
- Jeep Crawls
- Pool
- Aviation
- Dogs
- Drawing and Painting
- Music
- I have a passion for photography and editing photos
Timeline
Sales Associate
Gregg Orr Pre-Owned
03.2025 - Current
Client Service Representative
BC Services
06.2022 - 02.2025
Contract Delivery Driver & Sorter
UPS
07.2017 - 05.2022
Lube Technician
Brighton Ford
03.2017 - 04.2019
High School Diploma -
Weld Central Senior High School
Master of Science - Animal Science And Ranch Management
Aims Community College
Education and Training
other,other
Safety Union Steward for UPS
My role as a Safety Union steward was to ensure safety and concern for the people around me. UPS is a high impact workplace environment that did not leave room for error. The safety of my people and my direct crew were a must. We met once a week to come up with a plan to better track how we could manage safety in the workplace.
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