Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Faith Villar

Faith Villar

Office Manager & Marketing Coordinator
Dallas,TX

Summary

Faith is a encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Office Manager & Marketing Coordinator

Opes One
01.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.

Recruiter

Northwestern Mutual
09.2023 - 01.2024
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Chick Fil A Senior Manager

La Frontera Hospitality
04.2021 - 09.2024
  • Actively contributing to the business during area leadership meetings.
  • Responsible for delegating and leading others to make sure that all tasks are completed correctly.
  • Also required to mitigate and de-escalate customer or employee disputes.
  • Received a CFA scholarship for leadership.
  • Received the ‘winning hearts everyday’ award from CFA corporate.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Guest Services Associate

Prisha Hotels
06.2021 - 10.2021
  • Responsible for the smooth operation of the Front Desk of the La Quinta by Wyndham hotel.
  • Responded to guest inquiries and requests and resolved issues in a timely, friendly, and efficient manner.
  • Maintained knowledge of room categories, room rates, packages, promotions, and the local area to provide guests with best experience.
  • Responsible for frequent communications with management to discuss issues.
  • Being able to communicate with others even when there was a language barrier.
  • Time management.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Sales Associate

Abercrombie and Fitch
05.2019 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Kept the retail displays stocked and presentable while providing outstanding customer service.
  • Handling guests and giving them quality service.
  • Set and achieved company defined sales goals.

Education

Bachelor of Business Studies - Business Administration

Dallas Baptist University
Dallas, TX

Skills

  • Event Planning and Management
  • Managing Vendors
  • Managing Deadlines
  • General Management and Administration
  • Detailed Oriented

Certification

  • Life & Health License - November 2024

Timeline

Office Manager & Marketing Coordinator

Opes One
01.2024 - Current

Recruiter

Northwestern Mutual
09.2023 - 01.2024

Guest Services Associate

Prisha Hotels
06.2021 - 10.2021

Chick Fil A Senior Manager

La Frontera Hospitality
04.2021 - 09.2024

Sales Associate

Abercrombie and Fitch
05.2019 - 04.2021

Bachelor of Business Studies - Business Administration

Dallas Baptist University

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Faith VillarOffice Manager & Marketing Coordinator