Faith Sepulveda
St. Louis,MO
Summary
Friendly with a background in a variety of different settings. Able to maintain a professional appearance and demeanor. A team player with effective communication skills. Able to provide excellent customer service. Well versed in HIPPA regulations.
Overview
6
6
years of professional experience
Work History
Receptionist
Total Access Urgent Care
St. Louis, MO
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Universal Banker
First Bankers Trust Company
Rushville, IL
08.2021 - 12.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided advice on different bank products and financial options.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Front End Supervisor
County Market
Rushville, IL
04.2020 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assign employees to specific duties.
- Preforming work actives of subordinates, such as cleaning, organizing shelves, and selling merchandise.
- Handling customer complaints.
- Instruct staff on how to handel difficult and complicated sales.
- Ensure safety, health, and security rules.
Pharmacy Technician
County Market Pharmacy
Rushville, IL
07.2019 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
Grocery Store Cashier
County Market
Rushville, IL
06.2018 - 10.2019
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Crew Member
Hardee's Restaurant
Rushville, IL
03.2015 - 11.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Rushville Industry High School
Rushville, ILGED -
Spoon River College
Rushville, IL01.2020
Skills
- Customer Complaint Resolution
- Call Answering and Routing
- Computer Proficiency
- Data Entry
- Positive Attitude
- Billing and Payment Processing
- HIPAA Guidelines
Timeline
Receptionist
Total Access Urgent Care
12.2021 - Current
Universal Banker
First Bankers Trust Company
08.2021 - 12.2021
Front End Supervisor
County Market
04.2020 - 06.2020
Pharmacy Technician
County Market Pharmacy
07.2019 - 07.2020
Grocery Store Cashier
County Market
06.2018 - 10.2019
Crew Member
Hardee's Restaurant
03.2015 - 11.2017
Rushville Industry High School
GED -
Spoon River College
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