FAITH SERVAIS
Richey,MT
Summary
Efficient administrative and legal support professional recognized for exceptional productivity and accuracy. Expertise in document management, regulatory compliance, and customer service. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
County Clerk
Mccone County
Circle, MT
03.2023 - Current
- Performed administrative duties such as filing, copying and scanning documents.
- Responded to public inquiries in a timely manner.
- Processed employee payroll information and other personnel records.
- Facilitated communication between various departments within the county government structure.
- Managed office supplies inventory levels.
- Supported municipal operations by processing financial transactions and assisting with month-end accounting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed letters and emails for office distribution.
- Conducted research on relevant historical records to assist citizens in locating essential items such as property deeds, mineral rights, and easements.
- Contributed to the setup of elections by working closely with County Clerk in registering voters, processing ballots, and providing assistance for any other election-related requirements.
Professional Barber
Myself
Circle, Montana
01.2016 - 11.2023
- Greeted customers and provided exceptional customer service.
- Provided haircuts, shaves, trims, fades, and other barbering services to clients.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Performed facial treatments such as hot towel face massage and beard trimming.
- Advised customers on styling options for their hair type and lifestyle.
- Performed administrative duties such as scheduling appointments, billing customers, and filing paperwork.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Educated clients about different hairstyles, cuts, shaving techniques and aftercare advice.
- Managed time efficiently during peak hours and maintained high standards of quality throughout the day .
- Shaved customers using standard and straight razors or clippers.
- Handled incoming phone calls and scheduled appointments.
- Resolved customers concerns with knowledgeable and professional approach.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email, and in person.
- Maintained loyal and consistent clientele and gained new clients through social media promotion.
- Monitored stock levels of barbering supplies and ordered additional items when necessary.
- Performed regular maintenance on tools and equipment within the shop.
- Maintained cleanliness standards throughout the shop at all times.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
911 Dispatcher
Mccone County
Circle, MT
04.2019 - 03.2023
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
Laborer
John Deere
Circle, MT
02.2010 - 08.2014
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
- Cleans engine compartment with steam cleaner or hot water pressure washer.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Operated and maintained a variety of equipment including hand and power tools.
Education
Cosmetology And Barber License - Cosmetology
Bold Beauty Academy
Billings, MT12-2015
High School Diploma -
Circle High School
Circle, MT05-2014
Skills
- Reliability
- Office Management
- Computer Literacy
- Administrative Support
- Professionalism
- Customer Service
- Time Management
- Data Entry
- File Management
- Money Handling
- Record-keeping
- Critical Thinking
References
References available upon request.
Timeline
County Clerk
Mccone County
03.2023 - Current
911 Dispatcher
Mccone County
04.2019 - 03.2023
Professional Barber
Myself
01.2016 - 11.2023
Laborer
John Deere
02.2010 - 08.2014
Cosmetology And Barber License - Cosmetology
Bold Beauty Academy
High School Diploma -
Circle High School
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