Faith Shriver
Caldwell,TX
Summary
Career-driven, motivated and passionate person with a thirst for customer success.
As an on-site Customer Success Manager for a SaaS software company, I’m looking for a new challenging opportunity to showcase my 10+year experience in customer onboarding and success. With a heart for helping people, innovative thinking, and a drive for customer advocacy, I believe my industry expertise and willingness to learn will be an asset to your company in a remote capacity.
- Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Matrix Software dba Agency Systems
Bryan, TX
09.2014 - Current
- Customer account management, onboarding and implementation
- Train and support insurance agency employees to utilize agency management software and related products
- Provide insight & hands-on experience for product enhancement.
- Leverage innovative thinking and analytical skills to improve the overall customer experience
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate - Liberal Arts
Skills
- Customer Advocacy
- Excellent Communication
- Inter-department Teamwork and Collaboration
- Onboarding and Orientation
- Technical Proficiency
- Problem-solving abilities
- Multitasking Abilities
- Client service optimization
- Customer Retention
Additional Information
- Texas P&C General Lines License March (exp Oct 2025)
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