Hi, I’m
Faith Simmons
Houston,Texas
Summary
Dynamic Patient Access Representative II at Memorial Hermann with expertise in HIPAA compliance and strong verbal communication. Proven ability to enhance patient experiences through effective problem-solving and relationship building. Recognized for implementing service improvements that reduced recurring patient complaints, ensuring a smooth intake process and fostering a supportive environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
years of professional experience
Work History
Memorial Hermann
Patient Access Representative II
03.2023 - Current
Job overview
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
99 Cent Stores
Shift Leader
01.2019 - 03.2023
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Business Administration And Management
07-2026
University Overview
- Awarded Business environment applications 1
- Honoree of The National Society of Leadership and success
- Awarded Information Technology Management in systems, networking, database management, project management, and ethical use of technology in business
Skills
- Patient Intake Process
- Patient identity verification
- Registration management
- HIPAA compliance
- Medical terminology
- Problem-solving
- Multitasking and organization
- Data entry
- Records maintenance
- Relationship building
- Fundraising campaigns
- Strong verbal communication
- Microsoft office proficiency
- Project implementation
- Crisis management
- Podcast production
Timeline
Patient Access Representative II
Memorial Hermann
03.2023 - Current
Shift Leader
99 Cent Stores
01.2019 - 03.2023
Western Governors University
Bachelor of Science from Business Administration And Management
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