Faith Spies
Jackson,MS
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Combat Engineer (12B)
Army National Gaurd
01.2018 - Current
- Placed explosives and performed mine-sweeping activities on land.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Trained in use of tear gas, passive ordnance, and explosives.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
Front of House Server
The Manship Wood Fired Kitchen
02.2023 - 07.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Manager
Journeys Shoes
07.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
COVID-19 Tester
Maverick Health
01.2022 - 06.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Cashier
Target
11.2020 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Basketball Team Manager
Jackson State WBB
06.2020 - 11.2021
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive team relations by addressing problems head-on and implementing successful corrective actions.
- Maintained, uniforms, equipment, and schedules.
- Establish relationship with team and coaches to understand needs and wants of each individual.
Team Member
Boys And Girls Club
01.2019 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Prepared lesson plans for students who attended the facility during the summer to keep their minds busy learning.
- Overseen students and chaperoned children on field trips conducted by the Boys and Girls club.
- Made sure students safely acted in activities constructed by the Boys and Girls club.
- Mentored and taught younger females etiquette on being young ladies.
Car Hopper
Sonic
02.2018 - 09.2018
- Memorized orders and maintained accuracy in high-traffic times.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Education
Bachelor of Arts - Political Science
Jackson State University
Jackson, MS05.2024
High School Diploma -
Paris High School
Paris, TX05.2019
Skills
- Training Materials and Documentation
- Basic Combat Construction
- Threat Mine Neutralization
- Transportation and Logistics
- Mission Preparation
- Breaching
- Bridging
- Medical Emergency Response
- Defense Techniques
- Weapons Management
- Physical Combat
- Patrolling Areas
- Customer Satisfaction
- Explosives Handling
- Ammunition Assembly
- Team Meetings
- Minesweeping
- Physical Fitness
- Safety Incident Reporting
- Supervision and Mentoring
- Tactical Mission Support
- Training Procedures
- Strategy Planning
- Mine Detections
- Plan Navigation
- Multitasking Abilities
- Document Filing
- Writing
- Speaking
- Merchandising
- Refund Handling
- Customer Service
- Cash Drawer Management
- Restocking
- Microsoft Windows
- Refunds and Exchanges
- Cash Management
- Active Listening
- Product Knowledge
- Teambuilding
- Data Entry
- Problem-Solving
Accomplishments
- Supervised and collaborated with a team of 40 staff members in the development of Modular General Purpose Tent Systems. In the end receiving a ARNG/Airforce National Guard SM Coin. (Camp Shelby)
- Achieved SM Coin training with a team of 13 by completing NTC with accuracy and efficiency. (California)
- Achieved SWAC Championship title receiving a Championship ring and pendent through effectively helping team with uniforms, equipment, set ups for games, and etc. to reach the NCAA championship.
Timeline
Front of House Server
The Manship Wood Fired Kitchen
02.2023 - 07.2023
Assistant Manager
Journeys Shoes
07.2022 - 12.2022
COVID-19 Tester
Maverick Health
01.2022 - 06.2022
Cashier
Target
11.2020 - 01.2021
Basketball Team Manager
Jackson State WBB
06.2020 - 11.2021
Team Member
Boys And Girls Club
01.2019 - 07.2019
Car Hopper
Sonic
02.2018 - 09.2018
Combat Engineer (12B)
Army National Gaurd
01.2018 - Current
Bachelor of Arts - Political Science
Jackson State University
High School Diploma -
Paris High School
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