Faith Stephan
Michigan City,IN
Summary
Experienced individual with well-developed interpersonal and customer service skills. Goal oriented, well rounded team player looking to grow personally and professionally. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Professional
Lowe's
06.2023 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, Microsoft Teams, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
Timeshare Sales Representative
Holiday Inn Club Vacations
05.2022 - 01.2023
- Working with guests to tell them about the program and getting them to commit to travel and overcoming objections throughout presentations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Participated in onsite and webinar-based sales trainings and attended Timeframe sales meetings.
- Maintained client lead database and consistently updated information to keep data current.
Sales Lead
Living Spaces
07.2021 - 05.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Contacted customers to immediately find resolutions for escalated issues.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Sales Coordinator
T.J. Maxx
03.2019 - 06.2021
- Streamline processes and identify opportunities for better efficiency
- Act as a liaison between customers and management to resolve issues
- Train and direct the work of new associates
- Multi-phone line coverage
- Perform till management
- Set displays and merchandising
- Perform back room operations - receive, process and distribute
- Handle returns, damaged and defective products
- Respond to all situations that arise quickly and efficiently.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
Rotations Volunteer
Veterans Administration (VA Hospital)
10.2019 - 03.2020
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Rotations Volunteer
- Responsible for ordering supplies from the warehouse.
- Performed receipt of supplies from warehouse and various outside suppliers.
- 100% accountability for distribution, decontamination, sterilization and packing of surgical instruments.
Assistant
Japhet Builders
03.2019 - 03.2020
- Made myself available on an as needed basis
- Assembled brochures and multiple marketing packages for sales team
- Performed administrative duties, including greeting customers and answering phones
- Communicated with customers to relay information to pertinent team member for resolution
- Opened homes for potential clients when needed.
child care
Meta Church, Multiple Private Families
09.2018 - 03.2019
- Responsible for the care of many children ranging from newborn to 10 years old
- Taught fun educational lessons and activities
- Maintained a child safe environment
- Serviced child friendly nutritious snacks
- Encouraged and engaged in child activities
- Occasionally tended to sick children
- Administered over the counter medications as directed and scheduled with parent
- Understood developmental disorders and acted accordingly.
Education
Diploma -
Health Careers High School
San Antonio, TX06.2020
Skills
- Excellent customer service
- Microsoft Office Suite (Word, PowerPoint and Excel)
- Coordinating and Multitasking
- Team Collaboration
- Self Starter
- Problem-Solving Strengths
- Sales Expertise
- Customer Retention Abilities
Certification
First Aid Certification
CPR Certification
Timeline
Customer Experience Professional
Lowe's
06.2023 - Current
Timeshare Sales Representative
Holiday Inn Club Vacations
05.2022 - 01.2023
Sales Lead
Living Spaces
07.2021 - 05.2022
Rotations Volunteer
Veterans Administration (VA Hospital)
10.2019 - 03.2020
Sales Coordinator
T.J. Maxx
03.2019 - 06.2021
Assistant
Japhet Builders
03.2019 - 03.2020
child care
Meta Church, Multiple Private Families
09.2018 - 03.2019
Diploma -
Health Careers High School
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