Faith Stone

Operations/Administration:

• Complete daily fiscal reports including revenue, Point of Sale operations and closeouts, Itinio and Workspace operations and closeouts.
• Account for and prepare weekly bank deposit.
• Account for Iron Ranger revenue and complete associated report.
• Handle refunds, reservation changes, and contact submissions.
• Sell daily admission, All Park Passports, and make reservations for campsites, boats, and day use shelters.
• Assist in preparation for quarterly inventory by accounting for all retail items.
• Assist safety officer with facility inspections, AED inspections and monthly fire extinguisher inspections.
• Train part-time and full-time staff in park office operations and carious other tasks that these employees and volunteers are assigned to.
• Enter All Park Passport information into database.
• Created Standard Operating Procedure (SOP) on entering the aforementioned passports.
• Restock cleaning supplies, paperwork, and firewood for campground host on a regular basis as well as communicate with the host on a daily basis for an update on campground and other things the host is responsible for to ensure all is well around their section of the park.

Customer Service:

• Recipient of yearly regional customer service award.
• Answer visitor's questions about the park and surrounding area.
• Handle customer complaints and issues as they arise in a positive manner.
• Enforce park rules and guidelines.
• Provide quality customer service on a daily basis.
• Call incoming campers to inform them of the check-in procedures and provide current gate code in case of late arrival.
• Inspect Personal Flotation Devices (PFDs) and paddles for incoming boat rentals.

Maintenance:

• Assist in water leak repairs in day-use restrooms using copper, PVC, and PEX fixtures.
• Assisted in water leak repairs in campground using PVC pipe and fixtures.
• Replace toilets, toilet flappers, wax rings and flanges.
• Removed bathroom fixture in day-use restrooms to include urinals, toilets, sinks and associated plumbing, and removed old partitions.
• Preform general maintenance tasks including cleaning restrooms, trash pickup, replacing and installing door knobs, moving grass, changing mower blades and oil, weed eating and restringing the weed eater, leaf blowing, and preforming various tractor maintenance.
• Use tractor to move large logs and brush piles to pre-designated areas using appropriate techniques.
• Repair and replace split rail fencing throughout park.
• Assisted in construction of Fish Lake Well-house.
• Built all yard games for park's Halloween event.
• Built frame for reserved sign to go under facility sign.
• Built Ultimate Outsider stamp box to go outside of main office.
• Maintain park signage including trail markers and waysides.
• Went to regional training for basic electrical including but not limited to wiring lights and outlets and switches.

Interpretation:

• Planned and implemented Campfire S'mores With a Ranger.
• Preformed and assisted with Paddle 101 and Girl Scout kayaking programs.
• Orient campers and park visitors around the park.
• Assist with the implementation of the Jr Ranger program, Ultimate Outsider and Orienteering Course.
• Account for Tackle Loan Program items and send proper reports to the Department of Natural Resources (DNR).
• Assist with implementing Aiken's Sandhills Spooktacular.
• Assisted with First Day Hike and successfully led hike with numbers of over 100 people.
• Coordinated with local elementary school to plan and implement scavenger hunt program for them.

Resource Management:

• Assist in beaver population management- setting and checking traps.
• Raise and lower fishing ponds prior to storms.
• Clearly marked 3-mile Jungle Nature Trail with blue blazes on the trees.
• Assisted in various trail maintenance projects.

Maintenance:

• Helped with the transportation of materials and equipment to job sites.
• Followed the established job-site safety regulations and kept the work area safe and clean.
• Planned and executed work with the proper tools and materials to maximize efficiency.
• Cleaned equipment and tools as necessary.
• Cut material using a chop-saw it table-saw to the prescribed specifications.
• Kept work trailer organized and clean, occasionally reorganizing entire trailer to maximize efficiency.
• Was sent to get material on multiple occasions mainly at Lowes or Home depot using the company card.
• Used various Pneumatic tools and hand-tools to hang and dismantle trim, crown molding, and lay quarter round.
• Learned how to stain trim work as well as other types of projects, hang doors, and drill and install door hardware.
• Assisted in the building of stairs using various Pneumatic tools and hand tools.
• Successfully assisted in countless demo jobs including a marble shower, trim, baseboards, sheet rock, and more using the appropriate hand tools to maximize efficiency.

Customer Service:

• Made invoices for clients using Sky-nova software and gave itemized list of materials used as well as prices and at minimum a general idea of where everything goes on that particular job site.
• Spoke with clients about the plan for the day, took notes on what they would like to have done or any changes they would like to have done and relayed to the proper person on that particular job-site to ensure it got done.
• Ensured clients stayed up-to-date on what the team was doing and what our plan was for the day.