Summary
Overview
Work History
Education
Skills
Timeline
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Faith Strozier

Lexington,KY

Summary

Reliable with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Shipping Coordinator

W.T Young
01.2021 - Current
  • Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
  • Reviewed paperwork to determine priorities and set schedules.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.

Customer Service Relationship Manager

Lexington Logistics
03.2014 - 11.2020
  • Enhanced customer satisfaction by addressing and resolving complex inquiries, issues, and concerns.
  • Strengthened client relationships by providing personalized service, understanding their needs, and promptly responding to requests.
  • Improved customer retention rates through consistent follow-ups, updates on product changes, and offering tailored solutions.
  • Increased sales revenue with effective cross-selling and upselling of products or services based on customers'' needs.
  • Managed high-volume workloads effectively while maintaining a focus on quality service delivery for each client interaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Care Representative

Dr. Bizer's Visionworks
02.2012 - 03.2014
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.

Education

Cosmetology

Kaufman Beauty School
Lexington, KY
2004

GED -

Central Kentucky Tech
Lexington, KY
1993

Skills

  • Reporting Skills
  • Documentation Skills
  • Invoice Processing
  • Problem Solving
  • Organizational Skills
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Customer Service
  • Audit
  • Invoice Preparation
  • Order Checking
  • Data Recording
  • Excel Office

Timeline

Shipping Coordinator

W.T Young
01.2021 - Current

Customer Service Relationship Manager

Lexington Logistics
03.2014 - 11.2020

Customer Care Representative

Dr. Bizer's Visionworks
02.2012 - 03.2014

Cosmetology

Kaufman Beauty School

GED -

Central Kentucky Tech

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Faith Strozier