Faith Tan
Shiprock,NM
Summary
Attentive Teller with 5 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
Shiprock, NM
06.2016 - 11.2021
- Verified amounts and integrity of every check or funds transfer
- Fulfilled diverse duties to provide customer service
- Processed cash withdrawals accurately and efficiently
- Completed comprehensive tasks by implementing customer service
- Managed customer referrals to help financial services team members
- Maintained optimal financial controls by securing funds and making accurate transactions
- Balanced daily cash deposits and vault inventory with zero error rate
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Examined checks for identification and endorsement
- Kept an accurate teller drawer to handle all customer bank transactions
- Balanced daily cash deposits and bank vault inventory with zero error rate
- Recommended additional products, services and benefits for customers
- Adhered to financial services security and audit procedures.
- Delivered prompt, accurate and excellent customer service
- Processed cash withdrawals
- Adhered to regulatory and company security and audit procedures
- Maintained confidentiality of bank records and client information.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Cashier
7-2-11
Shiprock, NM
06.2014 - 04.2016
- Helped customers find specific products, answering questions and offering advice
- Changing prices to remain up-to-date on store promotions
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Maintained high productivity by efficiently processing cash, credit, and debit
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Properly verified customer identification for tobacco purchases
- Counted large volumes of money manuall
Personal Care Assistant
Southwest Home Health Care
Shiprock , NM
09.2012 - 11.2014
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Built strong and trusting rapport with clients and loved ones
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Cleaned homes and performed light chores to ensure clients’ safety and comfort
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Laundered clothing and bedding and changed linens
Education
High School Diploma -
Shiprock High School
Shiprock, NM05.2009
Skills
- Household organization
- Excellent communication skills
- Risk management evaluation background
- Safe and vault operation
- Currency and coin counter
- Exceptional customer service
- Approachable
- Friendly
- Energetic
- Strong work ethic
- Reliable
- Adaptive team player
- High-energy attitude
- Inbound and Outbound Calling
- Problem-solving abilities
Timeline
Teller
Wells Fargo
06.2016 - 11.2021
Cashier
7-2-11
06.2014 - 04.2016
Personal Care Assistant
Southwest Home Health Care
09.2012 - 11.2014
High School Diploma -
Shiprock High School