Faith Tapia
Austin,TX
Summary
Highly versatile and integral to the seamless operation of the office environment at AANPCB. Experience includes cross-training across various departments. Strong focus on contributing to the overall daily function, consistently playing a key role in ensuring smooth workflow and efficient processes.
Overview
13
13
years of professional experience
Work History
Administrative Associate
AANP National Certification Board
06.2015 - 04.2024
- Learn the business of national board certification
- Accurately and efficiently process applications, transcripts, licenses, verification requests, and other documents received via mail, e-mail, fax, and database
- Maintain effective internal and external departmental communications and public relations
- Work with employees and management to achieve individual and organizational goals through promotion of positive teamwork
- Answer incoming multi-line phone system, return incoming phone messages, transfer telephone calls to appropriate staff, and respond to customer inquiries in a timely and professional manner
- Prepare certificant packets and letters
- Perform mail shipment activities
- Perform basic computer skills (e.g., scanning, data entry, word processing, Outlook Mail/Calendar)
- Responsible for protecting the integrity and confidentiality of the CMS, network, and customer and company information
- Responsible for the protection, integrity, and confidentiality of customer, database, and company information
- Maintain effective AANPCB intra- and inter-departmental communications and external public relations
- Participate in company quality improvement processes
Security Guard
U.S. Security Associates Inc.
05.2011 - 05.2014
- Responsible for various shifts as needed; including weekends and holidays
- Responsible for maintaining accurate records
- Effectively comprehend numerous policies, procedures, and concepts in order to respond appropriately to various situations
- Communicate with others effectively
- Stand for long periods of time sometimes in excess of eight hours
- Work outside a variety of weather conditions depending on the assignment
Education
Associates - Health Sciences
Austing Community College
Austin, TX12.2012
Skills
- Organization Knowledge
- Database Management
- Cross-functional communication
- Project management
- Professionalism
- Excellent customer service
- Strong teamwork
- Problem-solving
- Strategic planning
- Decision Making
- Administrative practices and principles
Timeline
Administrative Associate
AANP National Certification Board
06.2015 - 04.2024
Security Guard
U.S. Security Associates Inc.
05.2011 - 05.2014
Associates - Health Sciences
Austing Community College
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