Summary
Overview
Work History
Education
Skills
Timeline
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Faith Taylor

Centerville

Summary

Dynamic Channel Sales Representative with a proven track record at Parts Express International, excelling in client relationship management and service excellence. Enhanced partner satisfaction and streamlined processes, driving significant sales growth. Adept at multitasking and proficient in computer applications, fostering strong professional networks to achieve strategic objectives.

Overview

26
26
years of professional experience

Work History

Channel Sales Representative

Parts Express International
07.2023 - Current
  • Increased channel sales by developing and maintaining strong relationships with key partners.
  • Conducted ongoing monitoring of partner sales pipelines, providing guidance and support to help partners close deals more efficiently.
  • Enhanced partner satisfaction by providing timely support and addressing concerns promptly.
  • Streamlined internal processes to improve efficiency within the channel sales team.
  • Maintained up-to-date knowledge of industry trends, competitor activities, and emerging technologies to inform strategic decision-making within the organization.

Commercial Sales Operations Coordinator

Parts Express Internaitonal
09.2009 - 07.2023
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
  • Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
  • Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.

Call Center Supervisor

Red Roof Inn
02.2009 - 09.2011
  • Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
  • Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
  • Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
  • Coached and mentored agents for increased performance, resulting in higher customer service ratings.
  • Championed a customer-centric approach within the call center, fostering a culture that prioritized empathetic communication and efficient problem resolution.
  • Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.

Call Center Supervisor

Metlife Auto & Home
03.1999 - 10.2008
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.

Education

No Degree - Business Management

Sinclaim Community College
Dayton, OH

Skills

  • Service excellence
  • Cultivating professional networks
  • Prioritization and time management
  • Effective multitasking
  • Client relationship management
  • Client service excellence
  • Proficient in computer applications
  • Office administration

Timeline

Channel Sales Representative

Parts Express International
07.2023 - Current

Commercial Sales Operations Coordinator

Parts Express Internaitonal
09.2009 - 07.2023

Call Center Supervisor

Red Roof Inn
02.2009 - 09.2011

Call Center Supervisor

Metlife Auto & Home
03.1999 - 10.2008

No Degree - Business Management

Sinclaim Community College

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Faith Taylor