FAITH THAI
Tallahassee,FL
Summary
Detail-oriented IMS Clinical Professions major currently attending Florida State University, with 5.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer satisfaction, and customer service skills to successfully at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Cross Creek Animal Clinic
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Printed prescription requests and queries in compliance with practice protocol.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Customer Service Staff
Publix Supermarket
05.2019 - Current
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Keep track of customer comments and complaints, and I analyze all customer feedback to improve product and service quality
- Responded quickly to customer concerns and resolved customer satisfaction issues using empathy and premier customer service
- Provided excellent and professional service to ensure guest satisfaction
- Maintained the front service end as well as controlled returns, selling lottery, money orders, ordering Western Unions, and other money services as such
- Able to open as well as close store's office cash and count and create tills for the next day
- Scheduled in a FEC (Front-End Coordinator) role for mid-day as well as closing night shifts
- Ability to order merchandise for store's inventory as well as unload materials up to 50-75lbs.
Receptionist
Pretty Nails
03.2016 - 12.2018
- Answered phone calls responding to caller's need and scheduled appointments for clients
- Maintained a clean and organized work environment
- Greeted clients with a warm welcoming and escorting them to their designated station
- Hardware skills such as cables, hard drives, troubleshooting, etc
- Tendered customers with their purchase handling cash and credit/debit card payments.
Education
Bachelor of Science - Sciences Candidate
Florida State University
Tallahassee, FL05.2025
Skills
- Relationship Building
- Appointment Scheduling
- Educating Owners
- Payment Processing
- Discharging Patients
- Customer Service
- Filling Prescriptions
Languages
Vietnamese
Native or Bilingual
French
Elementary
Timeline
Veterinary Receptionist
Cross Creek Animal Clinic
10.2023 - Current
Customer Service Staff
Publix Supermarket
05.2019 - Current
Receptionist
Pretty Nails
03.2016 - 12.2018
Bachelor of Science - Sciences Candidate
Florida State University
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