Faith Tinsley

Assist customers in navigating the website and placing accurate orders, enhancing the user experience, and reducing cart abandonment.

• Respond to inquiries about products, promotions, order status, and return policies via email, phone, and live chat. • Maintain a professional and courteous tone while resolving customer concerns efficiently and empathetically.

• Use multiple systems and browser tabs to gather information quickly and resolve issues in real-time.

Document all customer interactions and case resolutions in accordance with company SOPs.

• Consistently meet performance targets related to response time, resolution rate, and customer satisfaction.

• Assist customers in navigating the website and placing accurate orders, enhancing the user experience and reducing cart abandonment.
• Respond to inquiries about products, promotions, order status, and return policies via email, phone, and live chat.
• Maintain a professional and courteous tone while resolving customer concerns efficiently and empathetically.
• Use multiple systems and browser tabs to gather information quickly and resolve issues in real-time.
• Document all customer interactions and case resolutions in accordance with company SOPs.
• Consistently meet performance targets related to response time, resolution rate, and customer satisfaction.

• Identify and assess customer needs to deliver tailored solutions, ensuring high levels of customer satisfaction and loyalty.
• Build and maintain sustainable relationships by proactively informing customers about new products, promotions, stock availability, and special actions.
• Collaborate with internal departments including Credit, Planning, Distribution/Logistics, and Sales to resolve queries, manage order flow, and ensure timely and accurate delivery.
• Communicate proactively with customers to align expectations, highlight risks or opportunities, and maintain brand integrity.
• Handle and resolve customer issues with a balanced approach that protects the interests of both the customer and the company.
• Continuously assess and recommend process improvements to enhance the overall customer experience.

• Maintained high levels of customer satisfaction by anticipating needs and resolving concerns with proactive, customer-first strategies.
• Built strong community reputation through commitment to customer satisfaction and fostering long-term client relationships.
• Developed and maintained in-depth knowledge of products to provide accurate, confident responses to diverse inquiries.
• Resolved product and service issues efficiently to improve retention and support sales growth.
• Assisted customers in identifying technical and service issues, offering clear explanations and solutions to restore functionality.
• Collaborated closely with supervisors and technical teams to escalate and resolve complex customer inquiries.
• Delivered Tier 1 IT support to non-technical users through desk side services in a remote environment.
• Documented all customer interactions and support cases accurately in company systems, contributing to knowledge base development.

• Built and cultivated strong customer relationships by promptly responding to inquiries and providing honest, clear answers.
• Delivered tailored, high-level service that contributed to lucrative, long-term partnerships.
• Applied consultative sales techniques and followed strategic marketing plans to identify and develop new business opportunities.
• Explained product features and functions to customers, ensuring they were well-informed to make confident decisions.
• Identified prospects through cold calling, social media, and trade publications, successfully expanding the client base.
• Assessed client needs and developed actionable plans to provide effective solutions and drive customer satisfaction.