Faith Toller
Bolingbrook,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Pandora Jewelry/Sandra Holdings
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Processed timecards and payroll data for team of employees.
Assistant Manager
Pandora Jewelry/Sandra Holdings
08.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Management Associate
Pandora Jewelry/Sandra Holdings
01.2023 - 08.2023
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Enhanced employee skill sets with effective training programs tailored according to individual needs.
- Led project teams successfully from inception to completion within the given timeframes and budgets.
Office Manager
Pandora Jewelry/Sandra Holdings
06.2022 - 01.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager's Assistant
Pandora Jewelry/Sandra Holdings
01.2022 - 06.2022
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Pandora Jewelry/Sandra Holdings
01.2021 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Greeter
Pandora Jewelry/Sandra Holdings
09.2020 - 12.2020
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
- Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
Education
Bachelor of Science in Nursing - Nursing
Rasmussen University
Mokena, ILSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- POS systems
- Goals and performance
- Store displays
- Employee scheduling
Timeline
Store Manager
Pandora Jewelry/Sandra Holdings
06.2024 - Current
Assistant Manager
Pandora Jewelry/Sandra Holdings
08.2023 - 06.2024
Management Associate
Pandora Jewelry/Sandra Holdings
01.2023 - 08.2023
Office Manager
Pandora Jewelry/Sandra Holdings
06.2022 - 01.2023
Office Manager's Assistant
Pandora Jewelry/Sandra Holdings
01.2022 - 06.2022
Sales Associate
Pandora Jewelry/Sandra Holdings
01.2021 - 12.2021
Customer Greeter
Pandora Jewelry/Sandra Holdings
09.2020 - 12.2020
Bachelor of Science in Nursing - Nursing
Rasmussen University
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