Faith Tompkins
Blackwood,NJ
Summary
Significant Customer Service experience Accustomed to fast-paced working environments Organizationally minded with experience in operational tasks
Overview
2
2
years of professional experience
Work History
Swim Instructor
Aqua Tots
Mount Laurel, New Jersey
04.2025 - 09.2025
- Taught Aqua-Tots swim lessons using age-based lesson plans.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Communicated lesson progress to parents after classes.
- Enforced water safety rules during pool sessions.
- Assessed swimming skill levels for each student and placed accordingly depending on results..
- Built relationships with parents and swimmers to increase the likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of the water by making swimming fun.
- Prepared teaching equipment and maintained clean pool areas.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
Sales and Customer Satisfaction Associate
Autozone
Somers Point, NJ
10.2023 - 03.2025
- Engaged customers in person and over the phone to resolve inquiries and enhance satisfaction.
- Supported customers with inquiries, complaints, and returns to ensure resolution and satisfaction.
- Assisted AutoZone customers with parts lookup and product recommendations.
- Processed register transactions and handled returns with accuracy.
- Facilitated efficient supply processes to ensure timely availability of products.
- Tested batteries and loaded products for customer pickup.
- Practiced technical skills including maintenance, repair and replacement of components of a motor vehicle
Lifeguard
OC Waterpark
Ocean City, NJ
05.2023 - 09.2023
- Executed proactive observation skills to maintain customer safety
- Previously certified by StarGuard
- Created a welcoming atmosphere for guests
Education
GED Diploma -
Mainland Regional High School
Linwood, NJSkills
- Experience with children
- First aid proficiency
- Situational awareness
- Effective communication
- Oral communication
- Team collaboration
- Customer service
- Customer relations
- Adaptability skills
- Continuous learner
- Communication skills
Timeline
Swim Instructor
Aqua Tots
04.2025 - 09.2025
Sales and Customer Satisfaction Associate
Autozone
10.2023 - 03.2025
Lifeguard
OC Waterpark
05.2023 - 09.2023
GED Diploma -
Mainland Regional High School